Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Mixed reviews on customer service; some praised the staff for being friendly and efficient, while others reported rudeness and mistakes in handling orders.
Order Accuracy
Frequent complaints about incorrect orders, with some customers noting that mistakes were often rectified quickly, while others expressed frustration over repeated issues.
Food Quality
Varied opinions on food quality; some customers enjoyed their meals, while others reported cold food, poor preparation, and health concerns.
Cleanliness
Concerns raised about cleanliness, particularly in bathrooms and food safety, with some customers noting a clean and updated environment.
Speed of Service
Generally positive feedback on the speed of service, especially in the drive-thru, although some customers experienced long waits.
CG
car guy
Dec 27, 2025
1.0
Food is absolutely trash. Insane prices!
MY
margaret york
Dec 13, 2025
5.0
The coffee was good and hot and breakfast was very fresh
KK
Kevin Klosky
Dec 8, 2025
4.0
Recently been having nothing but problems with the South Milwaukee location, so even though I live a block away from there I drive out to this location instead. Just wanted to share the contrast between the two locations, I went through the drive thru and got a couple burgers, they came out made wrong. So I went back in, was greeted almost immediately(they knew there was a problem since I had my bag in my hand) came over and I explained the problem. They apologized and immediately fixed the issue, the manager came by and offered cookies or something to make up for it. Promptly gave me my food, apologized again and wished me a great night. THAT IS GREAT CUSTOMER SERVICE! Mistakes happen but how you fix them means the world to customers. South Milwaukees location with the same issue and you get ignored at the counter, attitude, no apology, takes forever and they drop the food on the counter and maybe say something along the lines of "here ya go" and walk away without a second look. Not sure how the two being like a 1.5 miles from each other are so different, but drive the little extra for the cudahy location if you want McDonald's
GS
Grant Sheldon
Nov 30, 2025
1.0
Never get my order right and never try to make it right.
CZ
Chris Z
Nov 25, 2025
5.0
I get my lunch here nearly every day. 98% of the time is is 100% great. Occasionaly there is a wait, delay, or error. It happens. Thousands of orders daily, there will be imperfections. I learn patience and understanding. Give them a break, it is usually hot and busy in that kitchen. Their employees generally do an excellent job. I will continue going here on a regular basis.