Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Many customers reported issues with incorrect orders, missing items, and food not matching what was ordered.
Service Quality
Customer service was frequently described as rude or unhelpful, with several instances of employees being dismissive or untrained.
Food Quality
There were numerous complaints about food being cold, poorly prepared, or unsanitary, including reports of hair in food and moldy drinks.
Cleanliness
Several reviews mentioned unsanitary conditions in the restaurant, including dirty dining areas and improper food handling practices.
Speed of Service
Customers experienced long wait times in both the drive-thru and inside the restaurant, often leading to frustration.
TS
Tanner Schaefer
Nov 16, 2025
2.0
It's sad to see what was once a very nice, clean, successful mcdonald's turn into what it is today. The staff are always rude, they never take the front counter orders in under 10 minutes, leaving you standing there wondering if the POS system has been discontinued entirely. The orders are always wrong, the hygiene of the employees is abysmal, and the lobby is disgusting 87% of the time. Go to Lake Hallie if you want a decent McDonald's experience, its just down the road and MUCH MUCH MUCH better. Stop paying more for worse service.
TJ
Tayler Johnson
Nov 1, 2025
1.0
Very slow-paced work. For a place being a fast-food restaurant i haven't seen the fast part in this place. they also keep forgetting items you order and when they have monopoly going the items they are supposed to give pieces for they don't...
LG
Levon Goettl
Oct 23, 2025
1.0
Haven't ever gotten the correct order, what a joke
NF
Nathan Fasbender
Oct 8, 2025
1.0
We ordered through doordash and we only got the sandwiches we were missing all of our fries and a McFlurry and when we called we got hung up on twice and the customer service was horrible we couldn't get anyone to talk to us.
MH
Maya Hanby
Oct 6, 2025
1.0
I just saw someone not take their gloves off after digging in the trash and turn around with the same gloves and make food