Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
A significant number of customers reported issues with incorrect orders, often requiring them to check their bags or return for missing items.
Service Quality
Customer service experiences varied widely, with many reviews highlighting rude or inattentive staff, while a few noted friendly and professional service.
Cleanliness
Multiple reviews mentioned unsanitary conditions in the bathrooms and dining area, indicating a need for better maintenance.
Food Quality
Customers frequently complained about cold or poorly prepared food, with some noting that items were missing or not made to order.
Wait Times
Several customers expressed frustration with long wait times, particularly in the drive-thru, although some noted improvements in speed during peak hours.
ES
Evan Steger
Feb 4, 2026
3.0
If you hit the drive thru check your bag and make sure the order is right. 9 out of every 10 orders I get there is wrong and have to go back or just be out with the wrong order.
JL
Jason Lisowe
Dec 21, 2025
1.0
Ordered 2 Big Mac meals. Only received one. Awesome. I shouldn’t have to check my bag just to make sure your staff does its job.
AC
Alec Collins
Dec 17, 2025
2.0
Turning into the Dairy Queen on the other side of town. 3 times now within my past 5 orders telling them exactly what I want and missing out on a major part of my family’s meal. If you’re going for one meal, you’re probably fine. But add two extra things and good luck getting them right.
PV
Pamzi Vue
Dec 13, 2025
1.0
We stopped at the McDonald’s in Chilton while traveling from out of town so our kids could take a break and use the play area. Unfortunately, it was freezing cold in the play area. I mentioned this to a worker who came in to drop off her food, and she agreed that it was freezing. She said she would go talk to the manager and come back to let me know, but she never returned.
On top of that, my order was missing the extra sausages I paid for. When I went to the counter to ask for them, but the cook seemed annoyed over his own mistake, which made the interaction uncomfortable.
Overall, the customer service was very poor, especially for a location that families rely on during travel. We specifically stopped here so our kids could get out of the car, and the experience was disappointing.
Would not recommend.
CT
Catalina Torres
Dec 10, 2025
5.0
Huge shout out to Daniela working alone while coworkers were trying to get in during the snow storm. She was very professional, apologetic and she still had a smile on her face and a positive attitude!
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