Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous customers reported issues with incorrect orders and missing items, leading to frustration.
Service Quality
Customer service was frequently described as poor, with rude staff and lack of attention to customers.
Food Quality
Many reviews mentioned cold or poorly prepared food, with complaints about the freshness and temperature of items.
Cleanliness
The cleanliness of the restaurant and bathrooms was criticized, with reports of dirty conditions.
Staffing Issues
Several reviews noted that the location seemed understaffed, contributing to slow service and mistakes.
JL
Jason Lisowe
Dec 21, 2025
1.0
Ordered 2 Big Mac meals. Only received one. Awesome. I shouldn’t have to check my bag just to make sure your staff does its job.
AC
Alec Collins
Dec 17, 2025
2.0
Turning into the Dairy Queen on the other side of town. 3 times now within my past 5 orders telling them exactly what I want and missing out on a major part of my family’s meal. If you’re going for one meal, you’re probably fine. But add two extra things and good luck getting them right.
PV
Pamzi Vue
Dec 13, 2025
1.0
We stopped at the McDonald’s in Chilton while traveling from out of town so our kids could take a break and use the play area. Unfortunately, it was freezing cold in the play area. I mentioned this to a worker who came in to drop off her food, and she agreed that it was freezing. She said she would go talk to the manager and come back to let me know, but she never returned.
On top of that, my order was missing the extra sausages I paid for. When I went to the counter to ask for them, but the cook seemed annoyed over his own mistake, which made the interaction uncomfortable.
Overall, the customer service was very poor, especially for a location that families rely on during travel. We specifically stopped here so our kids could get out of the car, and the experience was disappointing.
Would not recommend.
CT
Catalina Torres
Dec 10, 2025
5.0
Huge shout out to Daniela working alone while coworkers were trying to get in during the snow storm. She was very professional, apologetic and she still had a smile on her face and a positive attitude!
TH
Tasha Huempfner
Nov 25, 2025
1.0
Honestly if you can go anywhere else for food do it!! Workers are horrible, they dont care not a single bit about the customers. Today the employees were cussing up a storm and goofing around with friends, who were not buying things. They rushed us through ordering and didnt give us any of our sauce.