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Brand Certified

Dairy Queen Grill & Chill

3.2
(583 reviews)

Business Details

621 N Madison St, Chilton, WI
53014-1017, United States
(920) 849-9379
https://www.dairyqueen.com/

About

Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • [Free/Paid] wi-fiNot available
  • RestroomAvailable
  • Welcomes familiesAvailable

Location

Dairy Queen Grill & Chill
621 N Madison St, Chilton, WI
53014-1017, United States

Hours

Reviews

3.2
583 reviews
5 stars
176
4 stars
113
3 stars
88
2 stars
53
1 star
153

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers consistently reported extremely long wait times for their orders, often exceeding 30 minutes, even when the restaurant was not busy.

Order Accuracy

Many reviews highlighted issues with incorrect orders, missing items, and poorly prepared food, leading to customer dissatisfaction.

Cleanliness

The restaurant was frequently described as dirty, with unclean dining areas and restrooms, contributing to a negative overall experience.

Staff Performance

While some employees were noted for their efforts, overall staff communication and service were criticized as lacking, with reports of rudeness and disorganization.

Food Quality

Although some customers enjoyed the food when received, there were numerous complaints about food being cold, poorly prepared, or not matching the order.
  • GS
    George Sprangers
    5 days ago
    1.0
    I feel bad for the young man takeing orders he was great. The other workers were horrible. Over an hour with hardley any customers in the store to get my 2 chili dogs ice cold and still waiting on the blizzard i ordered an hour ago. The young guy was running around doing what he could but didnt seem to be getting help
  • BS
    Brenda Schisel
    Feb 23, 2026
    3.0
    Definitely busy. Seemed everyone was waiting for their order, customers seemed very agitated, loooong wait for the order. And order was messed up even though we stated it 3 times...
  • ST
    Shirley T
    Feb 23, 2026
    1.0
    Doesn’t matter if drive through is empty they always forget or mess up your order without doubt. Bring your own ketchup for their dried up fries they will forget it when you ask nicely for it.
  • TY
    Tanner Yineman
    Feb 22, 2026
    2.0
    They're drive through takes forever, I waited 30 minutes for my food and when I opened it up there was barely any fries in my meals, missing about half of what it should be, not to mention my cheeseburger was thrown together extremely haphazardly, just disappointing for waiting 30 minutes with no cars in front of me, they were not busy
  • ES
    Evan Steger
    Feb 4, 2026
    5.0
    Food is super slow but it’s always fresh and rarely ever mess up your order.

Frequently Asked Questions About Dairy Queen Grill & Chill

What are the regular operating hours of Dairy Queen Grill & Chill in Chilton, WI?

Dairy Queen Grill & Chill in Chilton, WI is open from 10:30 AM to 9:30 PM on most days, with extended hours until 10:00 PM on Fridays and Saturdays.

Does Dairy Queen Grill & Chill offer drive-thru service, and what are its hours?

Yes, the drive-thru at Dairy Queen Grill & Chill operates daily from 10:00 AM to 10:00 PM.

Brand Certified Facts from Dairy Queen Grill & Chill

This information is certified by Dairy Queen Grill & Chill and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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