McDonald's

3.0
1031 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
5125 Douglas Ave, Caledonia, WI
53402, United States

Hours

Reviews

3.0
1,031 reviews
5 stars
246
4 stars
181
3 stars
207
2 stars
98
1 star
299

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer experiences with service quality are mixed; while some employees are praised for their friendliness and attentiveness, others are reported to be rude or inattentive, leading to significant delays and order errors.

Order Accuracy

Many customers reported frequent issues with incorrect orders, both in the drive-thru and dining area, with a notable lack of attention to detail from staff.

Wait Times

Customers consistently experienced long wait times, often exceeding 20 minutes, regardless of whether they ordered in-store or through the drive-thru.

Food Quality

Food quality is inconsistent, with reports of cold or improperly prepared items, contributing to a negative dining experience.

Management Issues

Several reviews highlighted poor management practices, including understaffing and lack of organization, which exacerbated service delays and customer dissatisfaction.
  • SL
    Savannah L.
    Jan 1, 2026
    5.0
    The food was really yummy, they got everything correct and it was quick:)
  • YE
    Yolanda Enriquez
    Dec 22, 2025
    5.0
    The young guy who answered the phone at this location in Caledonia on Douglas St. was very nice, polite, attentive and true to his word. When I finally arrived to this fast food restaurant. I placed my order through the drive thru paid for it and went to the second window to pick it up. As I was about to drive away. The same young guy who I spoke to on the phone that evening in the drive thru recognizes my voice and remembered who I was. Let me tell you this young was very pleasant and even had mentioned for me to come back again and to have a great evening. I'm so glad that there still are good young people out there. I'll definitely go back to this fast food restaurant with my family and friends. Even, if it's a forty minute drive from my residency. Thank you so much for your assistance and kindness! Have a blessed night!🙏
  • ES
    Erica Stanley
    Dec 13, 2025
    1.0
    Heat was not working in dining area, it was only 57 degrees is what the thermostat was reading. Me and my family decided to grab a quick bite to eat after seeing Christmas lights and we waited almost 40 min for our food, kids were playing in playland area so wasn’t really making a big fuss of it. Plus I’m an understanding human and seen they were busy but enough staff to get through it. Kevin was the manger on 12/13/25 around 7pm, he was amazing and the employee that was to be honest, everytime we went up to counter to ask ETA or just something being forgotten in orders because we are a big family and there was a lot of us he was there with such a pleasant attitude. Cant say the same for other employees working, there was a young girl working with him possibly Asian unsure of her ethnicity but she had such a nasty attitude. Being rude to guests no acknowledgment what so ever, to be honest unsure of what she was being payed for considering it seemed like Kevin was doing most of the work in the up front area for dining and drive thru. But Kevin was a 10/10 and he deserves a raise, also cooks whoever they were was so careless with food, food was cold which made no sense considering how busy they were everything should’ve been fresh! Just a sad experience and I hope something done about it, Kevin was the only positive thing in the whole experience.
  • SW
    stephan warren
    Dec 3, 2025
    5.0
    Only went through the drive through but, the employees were very friendly and wanted to make sure you order was correct.
  • BO
    blink outatime
    Nov 1, 2025
    1.0
    Don’t order food here online or through their app, if it has a mocha or frappe they will cancel it and hold your money for 7 days before they refund you, three times in two weeks, unacceptable and they always forgets things. Never going back here again. The management should be fired

Frequently Asked Questions About McDonald's

What are the regular opening hours of McDonald's at 5125 Douglas Ave, Caledonia, WI?

McDonald's is open daily from 5:00 AM to 11:00 PM, except on Sundays and Saturdays when it opens at 6:00 AM and closes at 11:00 PM.

What are the delivery hours for McDonald's at this location?

Delivery service is available from 5:00 AM to 10:45 PM Monday through Saturday, and from 6:00 AM to 10:45 PM on Sundays.