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Toasted Italiano & Balsamic Chicken Greens with Grains
Brand Certified

Panera Bread

3.2
(210 reviews)

Business Details

12630 West Capitol Drive, Brookfield, WI
53005, United States
(262) 289-1431

About

CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCatererPanera
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Brookfield is here with warmth and welcome. Panera Bread. Food as it should be.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Accepts reservationsNot available

Location

Panera Bread
12630 West Capitol Drive, Brookfield, WI
53005, United States

Hours

Reviews

3.2
210 reviews
5 stars
74
4 stars
30
3 stars
24
2 stars
25
1 star
57

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported long wait times, incorrect orders, and unhelpful staff, particularly during busy hours.

Food Quality

Mixed reviews on food quality, with some customers noting fresh ingredients while others complained about cold or poorly prepared items.

Cleanliness

Multiple reviews highlighted cleanliness issues, including dirty tables and unkempt dining areas.

Staff Friendliness

While some customers praised individual staff members for their friendliness, others reported rude or indifferent service.

Availability of Menu Items

Customers expressed frustration over the frequent unavailability of menu items, particularly bread and specific food options.
  • TH
    Tamii H
    Feb 10, 2026
    3.0
    The produce sucks, not much of its fresh or its stocked incorrectly but I guess its the time of the season also. The staff are always friendly though.
  • MG
    MICHAEL GIANNINI
    Dec 14, 2025
    1.0
    Staff is trained on how to work the drive thru mike and take your money, but clueless about the food, so don't bother asking any food related questions because apparently they don't know anything. (the ppl that are making your food) buyer beware!
  • LX
    Linda Xiong
    Nov 8, 2025
    2.0
    To be honest, what’s the point of a drive thru when they still take forever to make it? I waited 20 minutes in line just for a bagel. And the fact that you don’t have the option to leave cause the lane is too narrow during rush time is not safe. Love Panera, but I think the drive thru is not effective unless it’s just pick up and go.
  • NC
    Naomi Cartee
    Nov 7, 2025
    1.0
    Totally sold out of Bagels at 9:30 am. Seriously none. Zero bagels. I looked at the menu for a few minutes and decided to leave with nothing as they were sold out of what I wanted. Definitely would not return to this location.
  • SJ
    Sylmonia Jenkins
    Oct 16, 2025
    1.0
    I just had the worst experience. Apparently, the person was too lazy to call my name and let me know my food was ready. After waiting for over 10 minutes the guy that took my order noticed me waiting for my food! Once I arrived home, of course food was cold, I wanted to throw it in the garbage! Not only was it cold but I had more bread than meat. I will never go to that location again! This is a pic of the crap I received!

Brand Certified Facts from Panera Bread

Panera Bread partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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