Panera Bread

3.2
206 reviews
Toasted Italiano & Balsamic Chicken Greens with Grains
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Business Details

12630 West Capitol Drive, Brookfield, WI
53005, United States
(262) 289-1431
https://www.panerabread.com/en-us/cafe/locations/wi/brookfield/12630-west-capitol-drive
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About

CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCaterer
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Brookfield is here with warmth and welcome. Panera Bread. Food as it should be.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Accepts reservationsNot available

Location

Panera Bread
12630 West Capitol Drive, Brookfield, WI
53005, United States

Hours

Reviews

3.2
206 reviews
5 stars
73
4 stars
29
3 stars
23
2 stars
25
1 star
56

What are people saying?

AI-generated from recent customer reviews

Service Issues

Many customers reported long wait times, incorrect orders, and rude staff, particularly during busy hours.

Food Quality

Feedback indicated inconsistent food quality, with complaints about cold meals, incorrect ingredients, and smaller portions.

Cleanliness

Several reviews highlighted cleanliness issues in the dining area and restrooms, affecting the overall dining experience.

Positive Staff Interactions

Despite the negative feedback, some customers praised specific staff members for their friendliness and helpfulness.

Value Concerns

Customers expressed dissatisfaction with the value for money, citing high prices for the quality and portion sizes received.
  • LX
    Linda Xiong
    Nov 8, 2025
    2.0
    To be honest, what’s the point of a drive thru when they still take forever to make it? I waited 20 minutes in line just for a bagel. And the fact that you don’t have the option to leave cause the lane is too narrow during rush time is not safe. Love Panera, but I think the drive thru is not effective unless it’s just pick up and go.
  • NC
    Naomi Cartee
    Nov 7, 2025
    1.0
    Totally sold out of Bagels at 9:30 am. Seriously none. Zero bagels. I looked at the menu for a few minutes and decided to leave with nothing as they were sold out of what I wanted. Definitely would not return to this location.
  • SJ
    Sylmonia Jenkins
    Oct 16, 2025
    1.0
    I just had the worst experience. Apparently, the person was too lazy to call my name and let me know my food was ready. After waiting for over 10 minutes the guy that took my order noticed me waiting for my food! Once I arrived home, of course food was cold, I wanted to throw it in the garbage! Not only was it cold but I had more bread than meat. I will never go to that location again! This is a pic of the crap I received!
  • MW
    Michelle “Ms Shell” Woodley
    Oct 14, 2025
    5.0
    The staff there was sooo nice. Food was freshly prepared.
  • AP
    Amber P
    Oct 10, 2025
    1.0
    Went through drive through at 5 pm tonight and after finding out I have celiac and can’t have gluten. I wasn’t feeling good already and they were really rude. They seemed bothered to be asked to check if the autumn soup had gluten in it.
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Frequently Asked Questions About Panera Bread

Does Panera Bread accept reservations at the Brookfield location?

No, Panera Bread in Brookfield does not accept reservations.

What are the opening hours for Panera Bread Brookfield?

Panera Bread Brookfield is open daily from 6:00 AM to 9:00 PM.