Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
2.9
1,198 reviews
5 stars
287
4 stars
189
3 stars
202
2 stars
144
1 star
376
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted consistently poor customer service, with staff being rude, unhelpful, and inattentive.
Food Quality
Many customers reported cold, poorly prepared food, including undercooked items and incorrect orders.
Cleanliness
The restaurant was frequently described as dirty, with unclean tables and bathrooms, contributing to a negative dining experience.
Order Accuracy
A significant number of reviews mentioned issues with incorrect orders and missing items, leading to customer frustration.
Speed of Service
While some customers experienced fast service, many others reported long wait times and slow service, especially during off-peak hours.
- LLLauraDec 14, 20251.0Absolutely horrible customer service! Also luke warm coffee at best! According to mcds procedures, coffee needs to be refreshed every hour! Get it together mcds in Brookfield WI!
- CTCliff ThomasDec 9, 20252.0The worst mcdonalds in the local area. If you want the person behind you food go here. If you want to pay for food and then it not be given to you, Go here. Driving to the Waukesha one from now on.
- TTTimothyOct 31, 20255.0Headed to drive through before I headed home, quick service and was given an additional apple pie, fast service and was happy to get an added bonus!!!!
- KKKatelyn KehoeOct 11, 20251.0This place is litterly the worst mcdonalds I've ever been to with my boyfriend and i came here on our way home from dells and terrible customer service rude people, I had a burger with no seasoning on it, the employees didnt give a shit about nothing! the nuggets were cold the fries were cold my soda was falt worst place ever!!! Customers should always come first but not here!!!!!!
- SRSuman ROct 9, 20251.0I stopped by this McDonald’s today (October 9, 2025, around 4:32 PM) and ordered a Filet-O-Fish (token number 253). The staff said my food was already handed over, but I never received it. At that moment, there were only a couple of kids besides me, so it was clearly a mix-up. Instead of verifying or checking the situation, the employee insisted the order was given out. This was disappointing and unprofessional. I hope management reviews the camera footage and ensures better handling and communication going forward.
Frequently Asked Questions About McDonald's
What are the regular operating hours for McDonald's at 18695 W Bluemound Rd, Brookfield?
McDonald's operates daily from 5:00 AM to 11:00 PM.
During what hours is the drive-thru service available at this McDonald's location?
The drive-thru is open daily from 5:00 AM to 11:00 PM.
Can I get delivery from this McDonald's and what are the delivery hours?
Yes, delivery is available daily from 5:00 AM to 11:59 PM.
What services does the McDonald's restaurant offer besides dining in?
Services include DriveThru, McDelivery, Mobile Ordering, Mobile Offers, Gift Cards, and WiFi.
What payment methods are accepted at McDonald's Brookfield location?
Accepted payment options include American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
How can I place an order using a mobile app for this McDonald's?
You can order using the McDonald's App available on iOS and Android via the provided app store links or by visiting the order link.
Is there a drive-thru available at McDonald's on W Bluemound Rd?
Yes, this McDonald's features a drive-thru service for convenient ordering and pickup.
Which nearby places can I visit for pet supplies when I'm at McDonald's on Bluemound Rd?
Pet Supplies Plus Brookfield and VIP Petcare Vaccination Clinic are nearby pet stores where you can shop or get vaccinations.
Are there fitness or wellness centers near the McDonald's location?
Yes, 9Round Fitness is a gym nearby, and Wellness Alliance offers naturopathic holistic services close to McDonald's.
What nearby attractions could I visit before or after dining at McDonald's on Bluemound Rd?
You could check out Kopp's Frozen Custard for dessert, or visit Qdoba Mexican Grill if you want another dining option nearby.