Jimmy John's

3.4
454 reviews

About

Sandwich Restaurant

Location

Jimmy John's
12460 W Capitol Dr, Brookfield, WI
53005, United States

Hours

Reviews

3.4
454 reviews
5 stars
170
4 stars
94
3 stars
41
2 stars
28
1 star
121

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported slow service, with many stating that the restaurant did not live up to its 'freaky fast' slogan.

Customer Service

Numerous reviews highlighted poor customer service, including rude staff and unresolved complaints.

Order Accuracy

Many customers experienced issues with incorrect orders, missing items, and inadequate responses from staff regarding these problems.

Food Quality

While some customers enjoyed the sandwiches, there were complaints about stale bread and insufficient meat on the subs.

Cleanliness

Mixed feedback on cleanliness, with some noting a clean environment while others reported unsanitary conditions.
  • AS
    Ada Shelton
    Jan 2, 2026
    1.0
    I ordered their catering it wasn't worth what I paid. 70+ dollars for 30 third size sandwiches. The size wasn't the problem the sandwiches literally had one piece of meat on the bread the rest was lettuce and tomatoes. I could have just ordered a few regular sandwiches and cut them into thirds myself. Never again! It felt like a rip off.
  • SW
    Stan Wienckowski
    Nov 4, 2025
    4.0
    Carried out, sandwiches were good fresh bread
  • JC
    Jonesa Chisom
    Nov 1, 2025
    3.0
    Very slow and no urgency in orders being ready within timely manner.
  • HS
    Heather S
    Oct 6, 2025
    1.0
    jimmy John's So tired of stopping at that restaurant and being turned down over a footlong piece of bread no more day old they can't even make a sandwich right and they have four people on the line
  • LB
    lillian amaro-colon (Beano)
    Sep 26, 2025
    5.0
    All these years later and Jimmy John's is still the best!!