Jimmy John's

2.2
184 reviews

About

Sandwich Restaurant

Location

Jimmy John's
18900 W Bluemound, Brookfield, WI
53045, United States

Hours

Reviews

2.2
184 reviews
5 stars
44
4 stars
6
3 stars
11
2 stars
11
1 star
112

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being rude, unhelpful, and disengaged.

Cleanliness

Multiple customers reported unsanitary conditions in the restaurant, including dirty tables and improper food handling practices.

Delivery Issues

A significant number of reviews mentioned extremely slow delivery times, often exceeding an hour, with some orders never arriving.

Food Quality

While some customers enjoyed the food, many reported issues with incorrect orders and poor sandwich preparation.
  • AR
    Amanda Raebel
    4 days ago
    1.0
    Terrible decision to order. No confirmation of online order, called to confirm and they said they’d received the order. Two hours later, no delivery and they stopped answering the phone. Absolute trash.
  • JR
    Jimmy Rodgers
    Dec 31, 2025
    1.0
    Terrible service
  • FR
    Farooq Rangooni
    Dec 29, 2025
    5.0
    Very nice be have staff is so 👍 good
  • AM
    Anna Marie
    Dec 22, 2025
    1.0
    I ordered delivery around 8pm. Called to get an update 45 minutes later. They took three calls to answer and no offer of reimbursement or anything. They said by 9 pm was estimated time of arrival but now I have gotten a text from DoorDash that the order won’t be expected till 10?? That’s insane.
  • JP
    Jackie P
    Nov 2, 2025
    1.0
    I am not exaggerating when I say this is literally the worst Jimmy John's I have ever stepped foot in. Please avoid. When I walked in there was a short line and a few people waiting, so I wasn't too concerned about wait time. There was one person working behind the counter, which was a little odd for a Sunday at 12:20 pm, but I understand staffing is sometimes an issue. Once I got up to the counter, the worker bounced back and forth between putting my order in, making sandwiches, and processing my payment - a bit odd but whatever. While I was waiting for my order, that's when I started watching him make sandwiches. The worker was continually pulling his pants up over his *exposed butt* in between making people's sandwiches. He was wearing the same pair of gloves the ENTIRE TIME, and not once did he stop to adjust his pants and then change his gloves. I was absolutely shocked and grossed out, so I tried to get the worker's attention. It took a few attempts since he had a wireless earbud in while working, but when I did, I asked him to change his gloves before making the food that I ordered since he had been constantly adjusting his pants. He seemed surprised, but did change his gloves immediately. After that, I saw him change his gloves probably another 2-3 times throughout the sandwich making process and doing other things in the store. I will mention, I dont think he washed his hands or sanitized at all, but I considered it a win to have my order made with clean gloves. I got my order after about 10 minutes, and then made my way home. Once home, I opened my sandwich and all of the meat and cheese fell out on the wrapper, which was just the icing on the cake for the whole experience. I feel like such a Karen for writing this, but I just feel so grossed out about the whole thing at this point. I don't know what can be done to change my opinion of this location, but I really do love Jimmy John's in general.