Service Speed
Customers frequently reported long wait times, both in-store and at the drive-thru, often exceeding 20-30 minutes.
Customer Service
Feedback indicated a mix of experiences, with some staff being friendly and helpful, while others were described as rude or inattentive.
Food Quality
While many customers enjoyed the bagels and breakfast items, there were complaints about incorrect orders and food being served cold or improperly prepared.
Cleanliness
Several reviews mentioned unsanitary conditions, including dirty floors and hair found in food.
Management Issues
There were numerous comments about poor management practices, including staff being unresponsive and a lack of organization during busy times.