Einstein Bros. Bagels

Reviews

• AH

  Allen Hadlock

  2 days ago
  1.0
  I’d love to give you a good review but we waited forever just for the cashier to be rude. She was doing the entire drive thru line as well. I saw several people dodging the drive thru and take out line. I drove to the 1700 Bluemound location and was served my food by friendlier people in half the time we waited in line for no help.
• MW

  Melanie Woldanski

  Jan 3, 2026
  1.0
  I walked into this location fully aware the service had a poor reputation, but I decided to give them another chance before a friend’s birthday breakfast. Unfortunately, the experience reaffirmed every concern and left me frankly furious. • I arrived with more than enough time to order a baker’s dozen. • My order sat in limbo for roughly 40 minutes while one employee attempted to juggle both the front counter and the drive-thru (which they eventually shut down to cope with demand). • A line was literally out the door, yet not a single apology—or even basic acknowledgment—was offered for the delay. • By the time I finally received my order, I was late for the celebration and had no opportunity to request a refund. Understaffing is one thing; ignoring customers and providing zero communication is another. This branch wasted my time, derailed my plans, and delivered an experience that left me absolutely fuming. In its current state, the location feels like a complete waste of space.
• TA

  Taylor Acker

  Dec 28, 2025
  1.0
  Hair all over both all nighter bagels that were ordered. Also took way too long to get the hairy bagels. Do not go here
• HB

  Henry Burbach

  Dec 28, 2025
  1.0
  I found 3 hairs in my bagel and my girlfriend found 2 hairs in hers I suggest they buy a lint roller for the store to make sure those people with pets don’t contaminate the food
• PR

  Paige Riordan

  Dec 9, 2025
  5.0
  I have to give a huge shoutout to Simone at the Einstein Bros. on Moorland Rd. in Brookfield; she is absolutely phenomenal! Every time I walk in, she greets me with the warmest smile and genuinely friendly energy. She goes above and beyond to make sure orders are perfect, even during the busiest morning rush. Simone is the kind of employee who makes you want to come back. She’s patient, efficient, and always makes you feel valued as a customer. You can tell she truly cares about providing great service, and it shows in every interaction. Einstein Bros. is lucky to have her, and customers like me definitely notice her hard work! Thank you, Simone, for brightening mornings and making every visit such a positive experience.

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