Chipotle Mexican Grill

Reviews

• FF

  fee fee

  Jan 13, 2026
  1.0
  I’m the only customer in the store and both front employees told men “one minute” while they both started from beginning to end preparing 5 bowls and other online orders that were printing as i stood there. If im in store I should be helped and not made to wait for all online orders to print that get priority over me. They kept printing and they kept making them all b4 even acknowledging me. After the 5th item they let print and they prepared I walked out and went across the street to Qdoba. If this is how u treat customer inside I’ll just elsewhere. I understand you shut down your Togo at a certain time but train employees how to help customer inside the store first or after so many to go order help who is there. One employee could have assisted me while the other did online. Train better employees who are customer focused. I already had a bad experience from the night supervisor a black young lady with a horrible attitude also. 2 bd bad experience within 2 months. Customer inside should be helped and not made to wait for every to go order first as they stand there. You are falling off
• RR

  Rashika Rashika

  Jan 10, 2026
  1.0
  “Ordered a veggie bowl and it was overwhelmingly salty—completely inedible. Ended up throwing the entire bowl away. Very disappointing experience and I won’t be going back.”
• LS

  Lareesa S

  Jan 10, 2026
  2.0
  This place has good food, but not for the amount of money they want. I call it the shrinking meat syndrome! The prices for the entrees steadily go up and they steadily dose out SMALLER portions! If you get a hamburger you expect to see more beef on the bun than your ketchup, lettuce, onions, etc. When I opened my burrito you see more etc, than steak, literally could only count about 4 pieces of steak on a $12 burrito. That'll do it for me!! And Chipotle wonders why their losing business and have to do all these BOGO promotions, .... if they give people what they rightly paid for, they wouldn't have to do all that to get people to keep coming through the door!
• SK

  Stephanie koski

  Jan 2, 2026
  2.0
  Food was done on time but steak was over cooked made it chewy
• MS

  Mindy Schwartz

  Dec 16, 2025
  1.0
  Started off poorly when employees refused to take an in person order. Absolutely no customers in line, nor were they working on fulfilling on-line orders. So, I opened the app and ordered. The female was watching the male make our order. I forgot to add cheese, which is free. They refused to add the cheese, saying I didn't include it on the on-line order. The place was nasty. All tables were dirty. The employees ridiculed us. I think they were mad we placed an order. Will never come to this location again. Menomonee Falls location is 1000 times better. I took pictures of your associates if you'd like to know the responsible employees for such a poor experience. Just want you to know that you lost 5 orders in the 10 minutes I was there by your employees refusing to make in-person orders.

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