McDonald's

3.2
1253 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
851 State Highway 54, Black River Falls, WI
54615, United States

Hours

Reviews

3.2
1,253 reviews
5 stars
351
4 stars
253
3 stars
245
2 stars
128
1 star
276

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times, both in the drive-thru and inside the restaurant.

Order Accuracy

Many reviews highlighted issues with incorrect orders and missing items, leading to customer frustration.

Food Quality

Feedback on food quality was mixed, with some items reported as cold or poorly prepared, while others were praised as fresh.

Staff Attitude

Customer experiences with staff varied, with some noting helpful and friendly service, while others reported rudeness and lack of assistance.

Cleanliness

The restaurant's cleanliness received positive remarks, with some customers noting it was well-maintained.
  • TV
    TouGer Vue
    Nov 9, 2025
    1.0
    Had a Hot Mocha and A Hot Chocolate both large. Had to wait 15mins for the drinks and said nothing about the wait. Found out the Hot Chocolate was half full but was filled up with whipped cream only 3/4ths. I've worked for McDonald's for 3 years and idk how they could've messed up this bad... even if you had to change the mocha on the machine it shouldn't mess up the Hot chocolate that bad.
  • PP
    Polly
    Nov 1, 2025
    1.0
    This McDonald's is disgusting.the food was cold and the customer service is crap.the girl bringing out the food had a very raw attitude.stay away from this McDonald's.
  • GC
    gael corona
    Oct 30, 2025
    2.0
    when ordering a number 9 (2 cheese burgers) add mac sauce meal they had no burger pattys on either. how do you not add a burger?? 😡
  • JS
    Jason Schulte
    Oct 28, 2025
    3.0
    When you go into McDonald's you know what o expect. We were here at 7am for a quick breakfast. The biscuit for my bacon egg and cheese was over cooked and hard. Otherwise everything was as expected.
  • PB
    Paul Brien
    Oct 22, 2025
    2.0
    I forgot the #1 rule at mcdoggies! Always check what's in your bag to make sure it's all there. Ordered 6 cookies and when I got home there were only 3. Weird thing is my receipt said I ordered 6 cookies, but only charged for the 3 I received! Computer glitch?

Frequently Asked Questions About McDonald's

What are the regular opening hours of this McDonald's location?

McDonald's in Black River Falls is open daily from 6:00 AM to 11:00 PM, except Friday and Saturday when it closes at midnight.

Does this McDonald's offer drive-thru service and what are its hours?

Yes, there is a drive-thru available open daily from 6:00 AM to 11:00 PM, with extended hours until midnight on Friday and Saturday.