Location.com logo
Brand Certified

McDonald's

3.4
(831 reviews)

Business Details

295 Broadway Street, Berlin, WI
54923, United States
(920) 361-3144
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
295 Broadway Street, Berlin, WI
54923, United States

Hours

Reviews

3.4
831 reviews
5 stars
258
4 stars
184
3 stars
170
2 stars
76
1 star
143

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported slow service, long wait times, and incorrect orders.

Food Quality

Many reviews mentioned cold or poorly prepared food, with specific complaints about fries being too salty or cold.

Staff Attitude

Several customers noted rude or unhelpful staff interactions, particularly during busy times.

Cleanliness

Some reviews indicated cleanliness issues, particularly in the dining area and restrooms.

Mixed Experiences

While some customers had positive experiences with food quality and service, many others expressed disappointment and frustration.
  • JF
    Jason Fairweather
    2 days ago
    2.0
    Buyer beware below. It's not necessarily the place. The place is fine. The food is standard McDonald's food. I almost never eat there (I just prefer other places). But tonight for whatever reason I decided to get food from there. I also decided to try the cool little "McDelivery" thing. It's 2026, right? Pay 35% or 40% more to get your food delivered instead of driving for 5 minutes or whatever. Why not burn money? (Basically.) Well, I waited 45 minutes, then went to pick it up myself. McDonald's had absolutely no idea what I was talking about when I mentioned "McDelivery" or "DoorDash." In fact, they told me they don't use DoorDash. But it's on their app, man. Anyway, I was hungry, so I picked up my food and decided I'd deal with the massive amount of money I spent on a delivery fee and 20% tip tomorrow. 2 hours later I get a push notification on my phone that my DoorDash delivery was delayed and would be arriving at between 9:29 PM and 9:41 PM. I ordered it at 7 PM. Picked it up just before 8 PM. I followed the hyperlink in the text, clicked on "Help," chatted with a DoorDash agent. I was told they would cancel my order, which I already picked up myself nearly 2 hours prior, they would refund the tip, but they couldn't refund the delivery fee. Revenue. At any cost. They did nothing but advertise on the McDonald's app and just collected my money for a service I didn't actually use and that wasn't even delivered to me. Beware, man. Just go get your own food. Unless you don't care about burning money, I guess.
  • RR
    Randy
    Feb 15, 2026
    1.0
    They don't even smile anymore and don't come here unless you are willing to wait for mediocre food
  • SS
    ScarletBloom
    Jan 17, 2026
    1.0
    Ordered breakfast before they were done serving it, but when I arrived to pick it up, said they couldn't make it and wouldn't offer any alternatives. After multiple bad interactions with rude staff, app changes, and bad communication or willingness to work with people, I think I am done with this place. It's definitely gone downhill over the years.
  • JO
    Justin Olsen
    Dec 16, 2025
    1.0
    Ordered online. Was handed drinks and told to pull into a spot. After 15+ minutes waiting I called. Then I was informed it was a ten minute wait for apple pies. Which is irrelevant. As it had already been 15 minutes. Well another 10-15 minutes before I got my food. And it'll probably be cold. Don't see whats so hard. Or why it took over 20 minutes for a 10 minute apple pie.
  • AH
    Ashley Hoffman
    Nov 27, 2025
    2.0
    Should tell corporate to turn off your online ordering when u close on a holiday so my kid n others dont get disappointed

Frequently Asked Questions About McDonald's

What are the regular business hours for this McDonald's location?

This McDonald's location is open every day from 5:00 AM to 11:00 PM.

What are the drive-through hours at this McDonald's?

The drive-through is available daily from 5:00 AM to 11:00 PM.

Brand Certified Facts from McDonald's

This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
  • Address
  • Categories
  • Geo coordinates
  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: