Business Details
About
Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
- RestroomAvailable
- Welcomes familiesAvailable
Location
Hours
Reviews
3.2
311 reviews
5 stars
106
4 stars
62
3 stars
32
2 stars
20
1 star
91
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers frequently reported extremely slow service, with many waiting over 20 minutes for their orders.
Customer Service
Numerous reviews highlighted rude and unhelpful staff, contributing to a negative dining experience.
Cleanliness
The restaurant was often described as dirty, with complaints about unsanitary conditions in both the dining area and restrooms.
Order Accuracy
Many customers experienced issues with incorrect orders, including missing items and wrong food being served.
Food Quality
Several reviews mentioned that the food was not fresh, with complaints about cold or poorly prepared items.
- KMKennedee McKeeSep 25, 20255.0food was made hot and fresh, drive thru guy was super nice and went the extra mile. thank you
- JSJeanine SchneiderAug 31, 20251.0We were on the road for a 2 hour ride. 3 of us were hungry. Dairy Queen would have satisfied all of us. We pulled up in the drive thru at 10:30ish- the sign said OPEN and the drive thru menu board was lit up. We waited a few minutes, but were not acknowledged. We pulled around to the window to see if the store was really open. We saw the headset on the counter with the lights blinking and a mop bucket. We could see a young lady sitting in a booth, she looked over at us and turned her back to us, took her pony tail out and started playing with her hair. As we drove out of the lot, we saw a young man with a DQ uniform on, standing in the lobby with the young lady and he watched us drive away. This is very disheartening to know that some people take such advantage of employers.
- SHShawn HestadJul 28, 20251.0Submitted our online orders. Got to the DQ and it was closed. Went thru drive thru and they said they could not open....even though it was Monday at noon. What is up with that? They said they could not cancel the online order so they would have to heat up the grill and fryers. This took a long time and we were traveling and on a time schedule. Not happy with the wait but we had over $50 in online orders to wait for. Need to find a way to not take online orders if you are not going to be open to fulfill them.
- JHJordan HoiumJul 26, 20251.0Waited 25 min for food… go anywhere else
- JBJessica BuchiteJul 23, 20254.0Only the drive-thru was open. This was not a major issue except that being on the road, we wanted to go inside and use restrooms. Had to go to a nearby convenience store and then return. Service here was quick and my choco-brownie-extreme blizzard had a LOT of brownies, which was great. Often (other DQs) overdo the choco chips and are wimpy on the brownie. Asked for honey mustard sauce with the chicken but got ONE single BBQ sauce — vs. THREE honey mustards at a different DQ a couple weeks ago. Also had to ask for our change after paying cash. Both of these issues probably could've been avoided if the lobby has been open.
Frequently Asked Questions About Dairy Queen Grill & Chill
What are the operating hours of Dairy Queen Grill & Chill in Baldwin, WI?
Dairy Queen Grill & Chill is open Monday to Wednesday and Sunday from 10:30 AM to 9:30 PM, and Thursday to Saturday from 10:30 AM to 10:00 PM.
Is Dairy Queen Grill & Chill open on major holidays?
Dairy Queen Grill & Chill is closed on Thanksgiving Day (2025-11-27) and Christmas Day (2025-12-25).
What types of food and treats are Dairy Queen Grill & Chill known for?
They specialize in soft-serve ice cream, signature Blizzard® treats, Grillburgers®, chicken strip baskets, shakes & malts, and DQ Cakes.
Does Dairy Queen Grill & Chill offer drive-thru service and outdoor seating?
Yes, Dairy Queen Grill & Chill offers drive-thru service as well as outdoor seating for customers.
Is Dairy Queen Grill & Chill family-friendly and accessible?
Yes, the restaurant is family-friendly, welcomes children, has high chairs, restrooms, and is wheelchair accessible.
Can I order food online or via a mobile app from Dairy Queen Grill & Chill?
Yes, you can order for pickup online through their website and download the Dairy Queen app for exclusive deals and mobile ordering.
What is the address and contact information for Dairy Queen Grill & Chill in Baldwin?
The address is 930 Baldwin Plaza Dr, Baldwin, WI 54002-5163, USA. The main phone number is +1 715-326-8406.
Are there any convenience stores near Dairy Queen Grill & Chill?
Yes, Kwik Trip and KWIK TRIP #696 convenience stores are nearby, making it easy to fuel up or grab additional items before or after your visit.
What fast food options are near Dairy Queen Grill & Chill in Baldwin?
Nearby fast food restaurants include McDonald's, Hardee's, Subway, Culver's, and A&W Baldwin offering a variety of dining choices.
Are there other family entertainment or shopping options near Dairy Queen Grill & Chill?
Yes, Redbox kiosk is close by for movie rentals, and Fireworks City is nearby for retail and shopping needs.