Business Details
About
Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
- RestroomAvailable
- Welcomes familiesAvailable
Location
Hours
Reviews
3.2
313 reviews
5 stars
107
4 stars
61
3 stars
32
2 stars
20
1 star
93
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported extremely slow service, with many waiting over 20 minutes for their orders, and some experiencing rude or unhelpful staff.
Cleanliness
Multiple reviews highlighted unsanitary conditions in both the dining area and restrooms, with complaints about garbage overflow and dirty surfaces.
Order Accuracy
There were numerous complaints about incorrect orders, with customers receiving wrong items or missing components, leading to frustration.
Customer Experience
While some customers praised individual staff members for their friendliness and helpfulness, many others reported negative interactions, indicating inconsistency in customer service.
- BSBrandi ScottDec 15, 20251.0For the past 5 years this location has been going down hill. The drive thru speaker is horrible, the staff can’t hear you and you can barely hear them. Yet the staff has an attitude with you asking for you to speak up like it’s our problem that their speaker is shot. Then if you go inside you just hear the more senior staff yell at the new hires while they are struggling to help a customer. No patience for training or coaching the new hires. No surprise they can’t keep employees. When you ask for a smoothie that’s on the menu, the proceed to give a shake even after confirming multiple times for a smoothie not a shake.
- TGTammy & Jason Glass-de-PooleNov 30, 20255.0I just have to call out the great customer service. Another customer was walking out without their sundae and the employee ran out to make sure they got it.
- KMKennedee McKeeSep 25, 20255.0food was made hot and fresh, drive thru guy was super nice and went the extra mile. thank you
- JSJeanine SchneiderAug 31, 20251.0We were on the road for a 2 hour ride. 3 of us were hungry. Dairy Queen would have satisfied all of us. We pulled up in the drive thru at 10:30ish- the sign said OPEN and the drive thru menu board was lit up. We waited a few minutes, but were not acknowledged. We pulled around to the window to see if the store was really open. We saw the headset on the counter with the lights blinking and a mop bucket. We could see a young lady sitting in a booth, she looked over at us and turned her back to us, took her pony tail out and started playing with her hair. As we drove out of the lot, we saw a young man with a DQ uniform on, standing in the lobby with the young lady and he watched us drive away. This is very disheartening to know that some people take such advantage of employers.
- SHShawn HestadJul 28, 20251.0Submitted our online orders. Got to the DQ and it was closed. Went thru drive thru and they said they could not open....even though it was Monday at noon. What is up with that? They said they could not cancel the online order so they would have to heat up the grill and fryers. This took a long time and we were traveling and on a time schedule. Not happy with the wait but we had over $50 in online orders to wait for. Need to find a way to not take online orders if you are not going to be open to fulfill them.
Frequently Asked Questions About Dairy Queen Grill & Chill
What are the operating hours of Dairy Queen Grill & Chill in Baldwin, WI?
Dairy Queen Grill & Chill is open Monday to Wednesday and Sunday from 10:30 AM to 9:30 PM, and Thursday to Saturday from 10:30 AM to 10:00 PM.
Is Dairy Queen Grill & Chill open on major holidays?
Dairy Queen Grill & Chill is closed on Thanksgiving Day (2025-11-27) and Christmas Day (2025-12-25).
What types of food and treats are Dairy Queen Grill & Chill known for?
They specialize in soft-serve ice cream, signature Blizzard® treats, Grillburgers®, chicken strip baskets, shakes & malts, and DQ Cakes.
Does Dairy Queen Grill & Chill offer drive-thru service and outdoor seating?
Yes, Dairy Queen Grill & Chill offers drive-thru service as well as outdoor seating for customers.
Is Dairy Queen Grill & Chill family-friendly and accessible?
Yes, the restaurant is family-friendly, welcomes children, has high chairs, restrooms, and is wheelchair accessible.
Can I order food online or via a mobile app from Dairy Queen Grill & Chill?
Yes, you can order for pickup online through their website and download the Dairy Queen app for exclusive deals and mobile ordering.
What is the address and contact information for Dairy Queen Grill & Chill in Baldwin?
The address is 930 Baldwin Plaza Dr, Baldwin, WI 54002-5163, USA. The main phone number is +1 715-326-8406.
Are there any convenience stores near Dairy Queen Grill & Chill?
Yes, Kwik Trip and KWIK TRIP #696 convenience stores are nearby, making it easy to fuel up or grab additional items before or after your visit.
What fast food options are near Dairy Queen Grill & Chill in Baldwin?
Nearby fast food restaurants include McDonald's, Hardee's, Subway, Culver's, and A&W Baldwin offering a variety of dining choices.
Are there other family entertainment or shopping options near Dairy Queen Grill & Chill?
Yes, Redbox kiosk is close by for movie rentals, and Fireworks City is nearby for retail and shopping needs.