Buffalo Wild Wings

Reviews

• JW

  J W

  3 days ago
  1.0
  Another order, another terrible experience. This location doesn’t care about customers. For example, on 1/10/26, I placed a pick up order 90 minutes early, in hopes of receiving our order on time. After arriving 10 minutes before our scheduled pick up time, we waited more than and hour and still don’t have our food. If the order isn’t late, something is missing. Or something is wrong. I will never order from this location again and will find a competitor that cares about their customers.
• LB

  Leidi Huete Betanco

  5 days ago
  1.0
  I've been waiting since 5:20 for my order, and it's 5:46 and it's still not ready. Terrible service because they just look at you and keep talking. If you're looking for something quick to eat or ordering takeout, order at least 40 minutes in advance because the orders don't come out even though the app says it's ready. 👎🏼
• BB

  BubbyLol

  Jan 4, 2026
  1.0
  I placed a pickup order and when i showed up 10 minutes after the pickup time i still had to wait an additional 15 minutes. by the time i left the store it was 25 minutes after my pickup time and there was little to no customer service provided, not even a simple wait time or estimate at the very least and i wasn’t the only one in this boat. Then when i got home a whole order of wings was completely missing its sauce which is crazy because that’s like the whole point of wings right?!?!?! The unfortunate part about all of it is that this is pretty much a recurring issue, i’ve never had sauce less wings from here but i almost always wait almost 30 minutes longer than expected. At this point i avidly choose to stay away from here unless i have a gift card and that’s the only reason i went here. now im gonna make sure i don’t get any more gift cards from here so i wont have to come back 🫣
• SS

  Scott Schmitt

  Dec 31, 2025
  1.0
  Ordered online this evening, upon completion of order, pick up time stated 6:10. Get to the restaurant at 6:15, first, no one at the podium or the pick up counter. Someone was already waiting for service. I had to go find someone to help. Finally, someone helps, I ask about the order, states about another 10-15 min. Finally, about 6:40 my order was ready. The restaurant was probably less than 25% full. No apology for the wait, nothing. Get home look at the food. the large fry order looked like a small. We ordered cheese curds, fried pickles, ranch, blue cheese, carrots and celery. Well, no dips for the cheese curds and fried pickles, no ranch or blue cheese, and no carrots and celery. Food was cold, granted, expected to be cooler given its a pickup order, but not that cold... We try to call the restaurant; we get a greeting and put on hold. after about a 45 seconds, a message is played "no one is available, goodbye." Great service Buffalo Wild Wings, you lost a customer. UPDATE: Owner responds to this review and requests to go somewhere on the website that does not exist. Where is "Reach Out" it does not exist on the website.
• BB

  BoBo

  Dec 26, 2025
  1.0
  I arrived at BBW at 4:25pm and was seated right away, but it took 20 minutes before anyone acknowledged us. When a server finally came to the table, the first thing they said was, “What do you want?” We ordered water and iced tea and let them know we were ready to order. Another 30 minutes went by with no drinks and no silverware. I eventually got up and went to the bar to ask for our water, iced tea, and to order a cocktail. The bartender was behind the bar, and I was the only person there. They looked at me, walked away without saying anything, and never returned. I sat there for about 10 minutes before giving up and going back to my table. When I returned, our food had been brought out, but it was cold, and we still had no silverware. I asked my husband about his iced tea, and he told me the server had informed him they were out of it — but no one ever came to tell me that or offer an alternative. After finishing our meal, we flagged down the server for the check and some boxes. To her credit, she brought those back within about 10 minutes. However, we then waited another 10 minutes for someone to pick up the payment. We eventually had to track her down again, and she told us she didn’t have a pen. We had to locate a pen ourselves just so we could pay and leave. There were no signs of being short-staffed — each server had only about three tables, and the bartender had no customers at the bar when I approached. With such a small number of tables, this level of service felt unnecessary and avoidable. I would have been much more understanding if the restaurant were busy, but there were only a few tables total. Unfortunately, the experience reflects what feels like a decline in service standards lately. If you’re considering visiting this establishment, you may have better luck going somewhere else. Chain restaurants are a waste of time and money.

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