Buffalo Wild Wings

Reviews

• MH

  Mai Vang Her

  6 days ago
  1.0
  I had an online delivery order which does take time I understand. But I waited for 2 HOURS!! My delivery driver wasted 2 hours!! when he could’ve been doing other deliveries. I called the store, they said that they were packed and are running behind orders. I said okay and waited. When I got my food, one item wasn’t in the bag. I called again and again and AGAIN! 17 CALLS in total and NO ONE answered. I drove to the store and I see 4 workers at the front desk. I stood by the entrance and literally called the store number. As I was watching, NO ONE picked up the phone. They all stood there and chatted. I ended the call and stood there for a minute. NO ONE acknowledge or greeted me. I scanned the store, they DO NOT have a full house or is packed with customers. Plenty of tables were empty, plenty of parking spaces were open. And more than 5 workers in the kitchen that I saw. I asked for a refund which would take 3-5 days. So I asked them to just give me my item instead. I gave my complaint to the manager on duty and of course all he could do was say sorry. NO ONE showed sign of empathy. I wouldn’t have been this ANGRY and UPSET if they could’ve just picked up the phone when I called. I would’ve just had them make the item and I could’ve just picked it up later with no issues. I spent over $88!! The store have FAILED to acknowledge their customers. This store needs to train their employees about customer service. DO BETTER.
• LH

  Lucas Hutchison

  6 days ago
  1.0
  Just terrible all around! Waited for over an hour for our food. Ordered an appetizer for the server to tell us the kitchen forgot to put it in. There was 7 servers sitting around on their phones at one time and asked them why they weren’t helping and they said “it’s not thier job” so apparently slow terrible service is thier job! Please please please don’t ever go to this location!
• MN

  michelely nelly

  6 days ago
  1.0
  We waited an hour for our food. During the hour, our server never came to check on us or apologize for the food taking so long, if she had came to apologize, it would've been greatly appreciated. There was also a big crowd of takeout orders AFTER we had been seated, aswell and other customers waiting 30+ minutes for their food. After our one hour mark we decided to pay for our fountain drinks and walked out. Don't come here and waste your time..
• MM

  Michael Morrissey

  Jan 24, 2026
  1.0
  Waited in the bar 15 minutes at a table for a “hello, welcome, someone will be with you soon” only to see the 6 staff members walk by, make eye contact and then look way. After this 15 minutes someone asked if we had been helped. We said “no” as she walked on by. After 5 more minutes with no further contact we left. If the food is prepared with as much attention as they give customers, it must suck. I have been to many BW3’ and this one is by far the worst. This was worse than a time I had a chicken head in a wing order. I hope corporate someone reads these so they can fix poorly performing locations. Gives the brand a bad name. Apparently, “The Owner” isn’t going to take this seriously. Asking me to do your job for you is insulting. Why should I reach out to you via some FAQ AI POS. I have already wasted enough time giving you feedback. Good luck.
• RC

  ryan C23

  Jan 13, 2026
  1.0
  8:15 on a Monday. The parking lot is baren except for one lonely truck, a sign of what's to come. Upon entering I believe that I spot the only patron besides myself sitting in a booth, I am wrong, it's a server on their phone. I am greeted by the sound of a vacuum cleaner already preparing for a close even though there is over 3 hours till close. I sit alone at the bar. The " bartender does offer a drink and menu but this is where any type of service ends. I eventually decide on 6 boneless " wings ". I eventually recieve 6 pieces of 1/2 inch by 1/2 inch chicken squares over caked in a mystery batter with browned celery and dried white carrots. A attempt is made to be friendly with said bartender " I bet you guys were packed for the game " ( the following day was a Bears / Packers game ... we are in Green Bay ). He responds " what game? ". I assume he is joking but given his blank gaze I realize he is serious. I slowly say..... " The Packers game ". He responds " oh, I dont know. I didn't work ". He walks off. Ive met autisticly challenged people who have more personality. After some time I am offered another beer and my check ( it's 9:30 ). I tell Bo I mean... the bartender that I want finish the game that's on. Beer is poured. A group of 6 are sat in the bar section. After a few minutes they are greeted like they are chickens ready for the mId day feeding. No upselling, no specials, no drinks offered... Just the absolute bear minimum grunts . I have one more beer and decide that as a customer I am a bother to this business, it's obvious the bar is for display purposes only. I ask for my bill and he doesn't even ask for my rewards number which is numero uno on the list for bartenders to do. Advice to corporate, I know it's hard to find employees to work at a bar / restaurant that is only 1 block from Lambeau Field ... but this location is a abomination. Everything here is terrible. The staff makes you feel so unwelcome it's unbelievable. I would feel better walking the streets of Haiti at midnight during a uprising. Shut...it....down. Someone send this to Don Van Loon, he has the ability to actually make that happen.

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