Five Guys

4.3
1140 reviews
A close-up view of regular order of Five Guys fries.

About

Fast Food RestaurantAmerican RestaurantHot Dog RestaurantRestaurantBurger Joint
Your nearby Five Guys at 137 Mall Drive in Appleton is ready to offer you a classic take on burgers, hot dogs, fries, milkshakes and more! Whether it's using fresh ground beef (there are no freezers in our restaurants), double-cooking our fries in 100 percent peanut oil, hand-preparing fresh ingredients every morning or serving peanuts while you wait, we strive to provide the best experience each and every time you visit. With more than 250,000 ways to customize your burger and 1,000+ milkshake combinations, satisfying your craving is just a click away!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Five Guys
137 Mall Drive, Appleton, WI
54913, United States

Hours

Reviews

4.3
1,140 reviews
5 stars
720
4 stars
216
3 stars
107
2 stars
45
1 star
52

What are people saying?

AI-generated from recent customer reviews

Food Quality

While many customers enjoyed the burgers and fries, there were several complaints about food being undercooked, bland, or missing key ingredients.

Service Issues

Customer service experiences varied widely, with some praising friendly staff while others reported rude or incompetent service.

Pricing Concerns

Numerous reviews highlighted the high prices, with many customers feeling that the cost did not match the quality or quantity of food received.

Inconsistency

Several customers noted inconsistencies in food portion sizes and quality, particularly with fries, which were sometimes underwhelming or poorly prepared.

Cleanliness

There were mixed reviews regarding cleanliness, with some customers noting dirty tables and floors, while others praised the cleanliness of the environment.
  • LL
    Lori
    Nov 17, 2025
    5.0
    Very friendly and very clean!
  • AB
    Anthony Busalacchi
    Nov 2, 2025
    5.0
    For the price of their sandwiches and fries they had the best out of everything I’ve had. I will go back to five guys again.
  • EE
    Explorer
    Oct 6, 2025
    2.0
    In-N-Out Burger puts this place to shame, better tasting burgers at 1/2 the price! Why are the meals so expensive here? Overpriced mediocre at best meals.
  • CS
    Chad Stiemke
    Sep 19, 2025
    4.0
    Good burgers fries.... Seems to be light on the fries compared to what others show they get or even what their site states for order size. Still enough food but....?!?
  • CA
    Connor Adams
    Jul 12, 2025
    2.0
    Worst 5 Guys I’ve ever been to. Burgers tasted awful, fries were under cooked, and the service was terrible. Normally 5 Guys gets your gut right but not this location.

Frequently Asked Questions About Five Guys

What is the Five Guys story/How did you guys get your name?

Five Guys began its pursuit to redefine the global burger landscape in 1986 when Jerry and Janie Murrell asked three of their sons whether they wanted to start a business or go to college. Now, three decades after our first location opened in Arlington, Va., Five Guys – a fast-casual restaurant chain named for the Murrells' five sons – serves a classic take on hamburgers, fries and milkshakes in more than 1,700 locations across 24 countries. You can read more about the story of Five Guys at www.FiveGuys.com!

Does Five Guys offer delivery?

As of June 2024, we have more than 1,800 locations in over 24 countries! Most of our restaurants are in the United States.