Jimmy John's

3.5
226 reviews

About

Sandwich Restaurant

Location

Jimmy John's
122 E Yakima Ave, Yakima, WA
98901, United States

Hours

Reviews

3.5
226 reviews
5 stars
95
4 stars
45
3 stars
20
2 stars
14
1 star
52

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted poor customer service, with staff being rude, inattentive, and unprofessional.

Food Quality

While some customers enjoyed the sandwiches, many reported issues with portion sizes, missing ingredients, and overall food quality.

Cleanliness

Several reviews mentioned unsanitary conditions in the store, including dirty dining areas and bathrooms.

Delivery Issues

Customers frequently experienced delays in delivery, with some orders taking over an hour and incorrect items being delivered.

Positive Experiences

Despite the negative feedback, there were also positive comments about the taste of the sandwiches and a few instances of friendly service.
  • SW
    Stormi Wright
    Dec 9, 2025
    1.0
    This Jimmy John’s was a disaster from the second I walked in. The staff acted like taking my order was a personal insult. My sandwich looked like it had been slapped together by someone who actively hated me—dry bread, limp vegetables, barely any meat. Total garbage. The place was filthy, the service was slow, and the whole experience felt like a prank. I walked out mad, still hungry, and wondering how a sandwich shop can fail this hard. Never coming back.
  • ST
    Sean Taylor
    Nov 28, 2025
    1.0
    The guy is rude apparently he can not hear or he is high. He said he is the only person in the store. He dont need to work there if he is gonna come in high!!
  • AA
    Alya
    Oct 21, 2025
    5.0
    Amazing
  • GP
    Gerald Phillips
    Sep 29, 2025
    4.0
    Good,clean,and friendly service
  • TN
    T Niemeyer
    Jul 24, 2025
    4.0
    We had sandwiches for take out that were for lunch the next day. I had the double roast beef which was delicious. I love the bread and options at Jimmy Johns. The stores need a rethink. A lot of the signs that were probably created 10-20 years ago are quite tone deaf to today’s society and some simply belittle people. I don’t see the need and it’s put me off. I’m not sure I will be back.