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Brand Certified

Dairy Queen Grill & Chill

3.6
(740 reviews)

Business Details

1225 Lewis River Dr, Woodland, WA
98674-9691, United States
(360) 841-8028
https://www.dairyqueen.com/

About

Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • RestroomAvailable
  • Welcomes familiesAvailable
  • Kid friendlyAvailable

Location

Dairy Queen Grill & Chill
1225 Lewis River Dr, Woodland, WA
98674-9691, United States

Hours

Reviews

3.6
740 reviews
5 stars
291
4 stars
164
3 stars
99
2 stars
65
1 star
121

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers consistently reported extremely long wait times, often exceeding 20-40 minutes, even when the restaurant was not busy.

Order Accuracy

Numerous reviews highlighted issues with incorrect orders, including missing items and wrong food being given.

Staff Attitude

Feedback indicated that staff were often perceived as rude or unprofessional, with many customers feeling ignored or treated poorly.

Food Quality

While some customers enjoyed the food, there were complaints about cold or poorly prepared items, leading to dissatisfaction.

Cleanliness

Some reviews noted cleanliness issues, particularly regarding food handling and the state of the restaurant.
  • SH
    Sean Heim
    2 days ago
    1.0
    They have to be the slowest people in the world. First you have to make noise just so someone notices you're at the counter. Second they take forever to make anything. I could take a nap and still have to wait. Feels like we'd get GTA 6 before any order from this DQ. Please teach your staff how to be quicker. People are waiting and time is money
  • LL
    Laura
    Feb 14, 2026
    1.0
    Horrible place don’t even bother coming here the wait time is ridiculous. Service is garbage.
  • AT
    Aaron Taylor
    Feb 12, 2026
    1.0
    Sat at the window for about 10 minutes before paying for my food to get cold fries and gravy.
  • DT
    David Templin
    Feb 4, 2026
    3.0
    The food tastes great, and the employees seem friendly. But when I walked in, no one greeted me even though they weren't busy taking an order. There wasn't anyone else in the lobby area waiting to order. It didn't look like they were busy, but if they were it would've been great for someone to at least say they'd be with me in a little bit. I waited for what felt like 5 minutes before letting someone know I needed to order. Once I ordered, the service was quick. So that was nice. A customer service tip- if you let someone know you'll be with them as soon as possible, or simply that you're busy, that customer will be much more inclined to wait patiently than if it seems they're just being ignored.
  • CL
    camrynn lynn
    Feb 1, 2026
    1.0
    This is the worst dairy queen I have ever been to. There has not been a SINGLE time where I’ve ordered food and they haven’t made me pull forward to wait 20+ min; and this is when they’re not even busy! I was here the other day and waited over 15 min for a single order of french fries and when I got them they were hard and basically inedible. I don’t know why this store has so many issues, but I avoid coming here at all costs now.

Brand Certified Facts from Dairy Queen Grill & Chill

This information is certified by Dairy Queen Grill & Chill and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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