Jimmy John's

3.6
399 reviews

About

Sandwich Restaurant

Location

Jimmy John's
8700 NE Vancouver Mall Dr, Vancouver, WA
98662, United States

Hours

Reviews

3.6
399 reviews
5 stars
191
4 stars
55
3 stars
47
2 stars
32
1 star
74

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported slow service, incorrect orders, and poor customer interactions, leading to frustration and dissatisfaction.

Food Quality

Several reviews highlighted inconsistent food quality, including hard bread, insufficient ingredients, and incorrect sandwich preparations.

Staff Attitude

Feedback indicated a lack of friendliness and professionalism among staff, with some customers feeling unwelcome or disrespected.

Delivery Problems

Customers experienced delays and issues with delivery orders, often citing long wait times and incorrect items.
  • NP
    Norman Perkins
    Dec 27, 2025
    1.0
    Some of the slowest people I've ever seen at Jimmy John's. Lady didn't even clean the meat slicer with proper cleaning supplies, she just used napkins. Will be requesting a refund for this order
  • TV
    Tim Vandenberg
    Dec 22, 2025
    2.0
    Disappointing! Ordered on the app, waited over 20 minutes, no update on the app. My son went in and there were no sandwiches on the pickup rack, he came back out, waited another 5-10 minutes he went back in and asked and the pain behind the counter said they hadn't gotten around to putting our order on the pick-up rack or to update the order status .. really, it can't be that hard! So out visit was not at all "Freaky Fast". 30ish minutes for two sandwiches, pretty disappointing! Checked the app when I got home, still doesn't say it's ready for pick-up lol
  • CC
    Cindi Churchill
    Nov 13, 2025
    1.0
    I went into this location and ordered a Jimmy Cubano, which is on their toasted sandwich menu on their app. It took 15 minutes to make my sandwich and it wasn’t toasted. When I inquired about why it wasn’t toasted she told me it normally wasn’t a toasted sandwich. I said well it’s on the toasted sandwich menu and she’s just apologized to me so I asked if she could toast it. She said no once it’s wrapped I can’t toast it. So thank you for the shitty cold ham and pickle sandwich. I mean a Cuban anywhere is a toasted sandwich. She had zero personality and no customer service at all. I’ll be going to firehouse subs from now on.
  • DC
    Dalonda Clay
    Sep 5, 2025
    4.0
    Cold sandwiches are way better than the heated sandwiches unless you like warm lettuce.
  • PP
    Proxy
    Aug 18, 2025
    3.0
    This location in specific has reliably gotten every order wrong. Ordering a giant east coast Italian then getting home to realize they never added the peppers is incredibly frustrating.