Customers generally praised the sandwiches for being fresh and delicious, with some highlighting specific items like the Italian sandwich and Firecracker Wrap.
Service Speed
Many reviews noted the quick service, aligning with the brand's 'freaky fast' promise, although some customers experienced delays, especially with delivery.
Customer Service
The staff received positive feedback for being friendly and helpful, though there were instances of poor service and order mistakes reported.
Delivery Issues
Numerous complaints were made about delivery problems, including long wait times and incorrect orders, indicating a need for improvement in this area.
Pricing Concerns
Several customers mentioned that the prices felt high relative to the portion sizes and quality, with some expressing disappointment over value.
JS
Jon Stump
1 day ago
1.0
My orders are getting screwed up because of their stupid app that got an update and likes to randomly change my selections.
What I find annoying about this is that this location knows me by name and knows my order. They should have enough critical thinking skills to go "you know this dude has ordered the same sandwich for half a decade, or more, and considering we write notes to him for on a lot of his orders... maybe we should correct this before we send it to him?"
Instead that doesn't happen and I'm out the money for a sandwich I'm certain this location knows I'm not gonna eat. Oh and it now costs nearly twice as much cause they swapped to Uber for delivery. There's no more "Freaky Fast" delivery from Jimmy John's due to this and these days it can take upwards to an hour or more to get an order from them due to this switch.
If you're gonna open the app and order from Jimmy John's, don't. If you're gonna go out and get Jimmy John's, also don't. At that point go to a local sandwich place that sells a better sandwich for the same price.
Jimmy John's whole selling point was that it was cheaper and fast. Now it is neither of those things and about 20% of the time the app will go rogue and order something different for you. Meaning 20% of the time you're just as well off just throwing your money directly into the trash rather than ordering from Jimmy Johns.
PG
Patrick Gatens
Nov 10, 2025
5.0
Great subs! Better than the other place.
MS
Mathe sharvadze
Sep 2, 2025
5.0
Saw a lot of positive reviews and decided to give it a try, staff recommended Italian sandwich and indeed it was good. It was ready in seconds and bun was very nice, fluffy and delicious.
A bit expensive though
AS
A Fading Shadow
Sep 2, 2025
5.0
The bread is tough, that's my only argument. That aside, love the sandwiches.
LP
Lenis Picker
Sep 2, 2025
5.0
Continually great experiences with the staff, make me feel welcome and like family.