Business Details
About
Coffee ShopCafeTea RoomJuice Shop
Dutch Bros Coffee has been all about you since '92! Our killer coffees, epic drinks and fun-loving Broistas are here to infuse your day with positive energy! We're also making a massive difference one cup at a time through our annual giveback campaigns and local charity events. Visit our website to learn more. Get up early, stay up late and change the world with Dutch Bros Coffee.
Details
- DeliveryNot available
- TakeoutAvailable
Location
Hours
Reviews
4.5
1,244 reviews
5 stars
919
4 stars
159
3 stars
67
2 stars
33
1 star
66
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while many customers praise the friendly and upbeat staff, others report rude interactions and issues with order accuracy.
Drink Quality
Overall, customers enjoy the drinks, but there are complaints about inconsistent flavors and issues with drink preparation.
Loyalty Program
Several customers expressed frustration with the loyalty program, particularly regarding points expiration and the perceived difficulty in redeeming rewards.
Atmosphere
The atmosphere is generally viewed positively, with many appreciating the energetic vibe, though some feel staff interactions can detract from the experience.
Order Accuracy
There are numerous complaints about incorrect orders and issues with mobile app orders not being processed correctly.
- JHJennifer HenryOct 18, 20251.0I have been a dutch bros die hard since 2003. I always loved the coffee and culture. I've always raved about them to everyone. Today was the first time I was really disappointed. Money has been tight lately, so I haven't been buying as often...or rarely rather. I've been slowly chipping away at my points trying to earn a free drink. I have been so close for months. But every time I think I'm one drink away, points expire and I'm always behind. If last months points didn't expire, I would have had my free drink this month. I just got another notification that more points are expiring this month. I told the broista the situation and asked if they could just give me the free drink this time and wipe my points clean since even if bought a drink today, I would still be 3 points short and more will likely expire before I get the chance to buy another. He just shook his head and gave me a flat no. What happened to customer service? I know people are allowed to give free drinks if they feel it's warranted and I swear I've had them add more points for a mistake in the past. But now its just tough luck. Sorry, not my problem. People shouldn't have to spend $100 just to get a free drink. I wish they'd bring back the punch card where you can get a free drink after 10, which would only cost around $60 and didn't expire. I feel like it just hasn't been the same since they went public. Guess it's time to just buy from mom and pop shops now. So sad. What a shame. Do better.
- KWKitty WallaceOct 9, 20254.0I'm a sucker for Dutch Bros. I appreciate the consistency and like to go to any other locations knowing that my drink is going to taste the same no matter what. Usually I like the positive attitude of the customer service and get a little pumped up after being there because they usually are so energized. It wasn't a bad experience going to this location. It just was kind of boring compared to normal Dutch Bros adventures. The vibe was more about the employees talking to one another instead of to the customers. This was my first time at this location and I might update later with a better experience but this is it for now. I will go back so it must not have been that bad.
- SSsSep 24, 20255.0i love these people
- SCSelena CSep 6, 20255.0Logan’s just a chill guy yk😎
- SGSoraya GAug 31, 20251.0This morning my daughter bought a coffee at this place, one of her favorites. She drank some on the way to church. When we arrived, she still had half left, so she decided to finish what was left. With the last sip, a rather large, thin, white plastic clump came out. My daughter has been nauseous all day after this and hasn't been able to eat properly. I didn't bring the cup with the plastic because we were already in Portland. But on my way back to Vancouver, I'll definitely bring her what my daughter almost swallowed. They should be more careful.
Frequently Asked Questions About Dutch Bros Coffee
What sugar-free flavors do you offer?
Our sugar-free flavors include white chocolate, chocolate, caramel, vanilla, chocolate macadamia nut, hazelnut, irish cream, peppermint (seasonal), coconut, raspberry, peach and strawberry.
What drinks are caffeine-free?
We can handcraft our classic espresso drinks (mocha, latte, breve) using decaffeinated espresso! Our Hot Cocoa, Shakes, Smoothies, Sparkling Sodas, and Lemonades are caffeine-free options to fuel your day! Check out our menu for a full list or ask your broista for recommendations!
What flavors do you offer?
Flavors offered at most locations include almond (orgeat), banana, blackberry, blue raspberry, cane sugar syrup, chocolate macadamia nut, cinnamon, coconut, creme de menthe, cupcake, hazelnut, Irish cream, kiwi, lime, orange, passionfruit, peach, pomegranate, red raspberry, ruby red grapefruit, salted caramel, strawberry, vanilla, watermelon, pineapple, white chocolate, chocolate and caramel.
Do I get a free drink on my birthday?
We’d love to celebrate your birthday with you! Download the Dutch Bros™ app to receive a free drink reward on your birthday! If you don’t have the app, let your broista know!
Where can I find Dutch Bros stickers?
We offer a free sticker, while supplies last, with every drink purchased on the first Wednesday of every month at all of our shops!
What is the difference between a shake and a freeze?
A Dutch Shake is our take on a classic shake. A Dutch Freeze® is a blended coffee drink!
What forms of payments do you accept?
We accept cash, all major credit cards and Dutch Bros gift cards, Apple Pay, Apple Cash, Samsung Pay, Google Pay, Venmo, and PayPal! Be sure to check with your local shop to see if they accept personal checks!
What kids drinks do you offer?
Kiddos love our Not-so-Hots®, Sparkling Sodas, Dutch Shakes and Smoothies!
What's the age requirement to work at a Dutch Bros?
Company-wide, our minimum age requirement is 16; however, each location is locally operated and some areas may have additional age requirements in place. We encourage you to check in with the broistas at your local stand for more information!
What are your hours?
Our business hours vary by location. For more information, please visit the Dutch Bros location page on our website.
What's the phone number for my local Dutch Bros shop?
Our shops don’t have phones—we'd rather speak with you face-to-face at the window!
Do you deliver?
While third-party businesses may offer delivery, Dutch Bros itself doesn't. We believe you'll get the highest quality drink and best experience when you swing by one of our locations!
Where can I buy gift cards?
Gift cards are available at any of our locations, as well as on our website!
Can I just show my ID for a free birthday drink?
Our birthday drinks are now part of the rewards on our app! Download the app to get the free drink- we can’t wait to celebrate with you!
Can I purchase Dutchwear apparel?
We’ve decided to focus on what we do best - serving up awesome drinks, creating genuine connections at the window and giving back to our communities! That means we’re stepping away from offering DutchWear to our customers. You’ll still be able to buy coffee and drinkware on our website, which may occasionally offer a few surprises!
Can I buy stickers?
We’re not selling stickers anymore! Stop by your local shop the first Wednesday of every month for a Sticker Drop! You can now also earn App Stickers through the Dutch Bros app! Download to see which stickers are available to you!
Can I print a digital gift card and give it as a gift?
We recommend purchasing our IRL Gift Cards if you want to give something physical!
How do I earn points?
It’s easy! Collect 3 points for each dollar you spend at a shop, and there’s no limit to how many you can earn!
Can I still get points if I forgot my phone?
We hate when that happens! If you ever forget your phone, just give your broista your phone number, and you’ll earn the points. Unfortunately, we won't be able to issue points for past purchases unless you snag a receipt and email it to us.
Can I customize my drink?
Yes, our broistas are always happy to make any drink the way you’d like!
Can I place my drink order over the phone?
We aren’t able to take drink orders over the phone, but we’re excited to serve you! Don’t let our long lines fool you - we'll get your favorite drink to you as quickly as possible!
Can I apply more than once?
You can only apply once to each location! To follow up on an application, please swing by and check in with your local broistas!
Can I still customize my drink through Order Ahead?
We'd love to customize your drink the way you want, so you can definitely make your usual customizations when ordering ahead! If you have a particularly creative order, or enjoy a cold pour, we recommend ordering your drink at the shop so your broista can get it just right.
What beverages and flavors are offered at Dutch Bros Coffee?
Dutch Bros Coffee offers a variety of classic espresso drinks, shakes, smoothies, sparkling sodas, lemonades, and more with flavors like almond, banana, chocolate macadamia nut, coconut, vanilla, strawberry, and many others.
Are there sugar-free flavor options available?
Yes, sugar-free flavors include white chocolate, chocolate, caramel, vanilla, chocolate macadamia nut, hazelnut, Irish cream, peppermint (seasonal), coconut, raspberry, peach, and strawberry.
Can I customize my drink at Dutch Bros Coffee?
Yes, broistas are happy to customize your drink any way you'd like, including customizations through the Order Ahead feature on the app.
What payment methods does Dutch Bros Coffee accept?
They accept cash, major credit cards, Dutch Bros gift cards, Apple Pay, Apple Cash, Samsung Pay, Google Pay, Venmo, and PayPal. Check locally for acceptance of personal checks.
What are the business hours for Dutch Bros Coffee at 9913 NE Hazel Dell Avenue, Vancouver?
This location is open daily from 5:00 AM to 11:00 PM.
Does Dutch Bros Coffee offer delivery or curbside pickup?
They provide curbside pickup but do not offer delivery directly. Third-party delivery may be available but is not managed by Dutch Bros.
How can I earn rewards points at Dutch Bros Coffee?
Earn 3 points for every dollar spent at a shop with no limit, and you can collect points even if you forget your phone by providing your phone number to the broista.
What nearby places can I visit along with Dutch Bros Coffee on NE Hazel Dell Avenue?
You can visit Grocery Outlet for shopping discounts and Joy Teriyaki for delicious Japanese food nearby, as well as enjoy services at Sunrise Dental and Therapeutic Associates Hazel Dell Physical Therapy close by.
How can nearby Grocery Outlet and Joy Teriyaki complement my visit to Dutch Bros Coffee?
After enjoying your coffee at Dutch Bros, you can shop for groceries at Grocery Outlet or grab a meal at Joy Teriyaki, making it convenient to combine errands and dining in the same area.
Are there other health and wellness facilities near Dutch Bros Coffee?
Yes, Sunrise Dental and Therapeutic Associates Hazel Dell Physical Therapy are nearby, offering dental and physical therapy services if you want to schedule an appointment before or after your coffee run.