Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
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I worked as a delivery driver and would like to leave a very negative review about this restaurant and its management.
I am a person with a disability following a serious medical condition. I still have significant issues with hand coordination and speech. It is physically difficult for me to quickly take bags from someone’s hands, so I need orders to be placed on a table so I can safely pick them up. Due to my condition, I also have noticeable speech difficulties and an accent.
Instead of showing basic human understanding, the staff at this restaurant behaved in a humiliating and disrespectful way: they hid the order, turned bags away from me, and acted arrogantly, making it even harder for me to do my job. It felt like I was being treated with prejudice — as an immigrant, as someone with a speech impairment, and as a person with a disability.
When I tried to explain the situation and point out that this behavior was unacceptable, the restaurant simply blocked me from picking up orders. For me, this is not just an “unpleasant experience” — it is a loss of income and my ability to pay for necessary medication.
I always come clean, well-presented, and follow all hygiene standards. Despite my health condition, I am trying to keep working and live with dignity. However, in this restaurant, people like me seem to be treated as unwanted.
I and my friends will never use this place again. I believe this kind of treatment toward people with disabilities, immigrants, and delivery drivers is unacceptable. I hope management will eventually understand that behind every driver is a real human being, not someone to be treated with disrespect.
JB
Julia Beerbower
Mar 20, 2026
5.0
This McDonald's is the best in the area. Staff are always friendly, and the inside is clean and well-maintained. They also do incredible work supporting the local community with fundraising takeovers and donations!
JJ
Jyl
Mar 7, 2026
1.0
Food is good, Mcdonalds is always good. The service and atmosphere not really. Me and my friends went here earlier (mind u, i eat mcdonalds EVERY FRIDAY) and i get it why they have to close it for 2-4 pm cus of the students, but i dont really like their approach earlier. We were outside and we couldnt get in, so i asked them why cant we get in and they CASUALLY said that “we’re not here to babysit you” smth like that while eating fries in front of me, and dont call me sensitive or smth it was js the way he said it that offended me. The fact that he was so chill abt it and did not offer any alternatives like “u cant get in but u can order online or blabla” like if i didnt ask, they wouldve never told me. But anw, I really love mcdonalds and i just dont like getting treated poorly just bcus im a kid. I wouldnt normally leave a bad review for smth and i get it that theyre tired but costumers regardless of age should be treated equally!
RS
Robert Semingsen
Mar 2, 2026
1.0
Terrible experience at this McDonald’s. Ordered food on the app and was never given a pick up code. Went in and talk to the manager and showed her the receipt and that ch card was charged. Said she couldn’t do anything and to call corporate. Did even bother to make the $10 order right. Zero customer service skills.
I’ll never go back and will encourage other not to either.
The problem could have easily been resolved with a competent manager.
KB
Kyle Brennan
Feb 15, 2026
5.0
The drive thru guy, Seit, I think it was. He had phenomenal customer service, some of the best I have seen in a LONG time. He provided warm, welcoming vibes, and even fistbumped me. He's a real one, and you should increase his pay/hours.
What are the regular dining hours for this McDonald's location in University Place?
This McDonald's is open for dining from 6:00 AM to 8:00 PM every day of the week.
Until what time is the drive-through service available on Fridays and Saturdays?
The drive-through is open until 1:00 AM on Fridays and Saturdays, and until midnight on other days.
Can I get delivery from this McDonald's location, and what are the delivery hours?
Yes, delivery is available daily from 6:00 AM to midnight (1:00 AM on Fridays and Saturdays).
What ordering options are available if I want to use my mobile device?
You can order using the McDonald's App available on both iOS and Android, or through the delivery website link provided.
What types of payment are accepted at this McDonald's?
Payments are accepted via American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
Does this McDonald's location have drive-through service?
Yes, this location has a drive-through service available during their regular hours.
What pickup and delivery services does McDonald's offer at this location?
They offer curbside pickup, delivery, same-day delivery, and no-contact delivery services.
Which nearby coffee shops can I visit before or after dining here?
Starbucks is a nearby coffee shop you can visit before or after your meal at McDonald's in University Place.
If I'm at the nearby Green Firs Shopping Center, how convenient is it to get to this McDonald's?
McDonald's is conveniently located near Green Firs Shopping Center, making it easy to grab a meal during your shopping trip.
Are there other fast food options near this McDonald's?
Yes, nearby you can find another McDonald's location as well as Jack in the Box and Jimmy John's sandwich shop.
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