Wendy's

Reviews

• SS

  Sarah Stewart

  Nov 13, 2025
  1.0
  Should be able to rate 0… what a waste of space. The ordering experience is awful and they just don’t have their act together.
• NN

  Nc

  Nov 11, 2025
  1.0
  This is by far the worst fast food restaurant ive ever seen. The employees are very nice but execution is so bad. Since the store in tumwater opened ive probably went there 10 times. Their frostys are never really good like ever other wendys, maybe 3 times they were ok 4 times almost ok and 3 times chocolate milk. They have the slowest drive thru and when you finally get to the window the frosty is sitting there. This is a new store, never having the frostys frozen is user error and 100% a management issue. I could get a frosty at the tacoma wendys drive back to tumwater amd it will for sure be better then getting it at the tumwater wendys. But im not commenting to shit on them, ive worked it restaurants for a long tine and I can tell by the loom on the employees face that they add either really understaffed or have so much turnover that somebody is always training. I hate to say it but tumwater wemdys clearly has horrible managers that lack high standards themselves and that is just trickling down.. Poach a couple really good assistant managers from well ran wemdys so they can help right the ship... I never leave negative reviews bit that place is horrible. Im not exaggerating, I got a raw burger there. A raw burger at wrmdys. And they cant figure out how to freeze the frosty. Its just sad because the employees amd general manager I talked to are always so nice.
• MP

  Marijo Pangilinan

  Nov 8, 2025
  5.0
  Our favorite stops Wendy's, as we traveled throughout the country with an RV. Fast order, no waiting long, surroundings are clean especially the restroom. Excellent customer service by Caylen, Theo. The staff are hard working and friendly like Dedra.
• AB

  Aaron Bohler

  Nov 1, 2025
  1.0
  So normally I have amazing experiences with Wendy's but tonight was different. I had the Boo Coupon book and wanted to know how to use the coupon on the kiosk. Looked like one employee was working while others stood around, mind you, other customers were waiting to order or on their order. Was finally able to ask my question and order, was told to grab my cups and wait for the rest to be done. Order was ready in a few minutes like normal, but when they forgot the sauces for the nuggets, the employee said they cost extra, even though it was included with each order. They gave them to me and I sat down. Kids meals were short on fries, nuggets were cold and my baconator was barely cooked. Went to order the free Jr Frosties and took 15 minutes just to order, only two orders in front of me and the employees looked like they were not happy to be there. Also, its a health issue if your employees have gloves on, touch things in or around the trash can and not change out the gloves. Some didnt wear gloves or hairnets. Tables were dirty and the floor was sticky. Maybe just an off day for them but definitely more training needs to be done.
• TS

  Troy Slee

  Oct 15, 2025
  1.0
  Absolutely the slowest fast food restraunt I've every been too. Not only did I wait forever to order, but only after I got to the pay window did I find out they were out of frosty's. And to top it off my order was wrong. The very extended wait time to receive my order made it not worth going back to get it corrected. Don't say you weren't warned.

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