Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.6
2,343 reviews
5 stars
814
4 stars
552
3 stars
462
2 stars
174
1 star
341
What are people saying?
AI-generated from recent customer reviews
Service Issues
Customers frequently reported long wait times, rude staff, and unresolved complaints, leading to dissatisfaction with service.
Food Quality
Many reviews highlighted issues with food quality, including cold, stale, or improperly prepared items, as well as hygiene concerns.
Inconsistent Experience
While some customers praised specific employees and noted positive experiences, others consistently reported problems, indicating a lack of uniformity in service and food quality.
Management Problems
Several reviews mentioned unhelpful or rude management, with complaints about how issues were handled, contributing to a negative customer experience.
Cleanliness and Atmosphere
Some customers appreciated the cleanliness of the location and the presence of play areas for children, contrasting with reports of poor food handling.
- JOJack OnellyOct 29, 20251.0Made an order then used the restroom. And then stood at the pick up area for 10 minutes waiting for someone to help me and it wasn’t until I had to yell over the counter to get helped as I saw my coffee sitting there the entire time. When I asked if it’s normal for someone to wait to be helped for 10 minutes the manager and employee laughed and kept on repeating “we called it out as soon as it was done”… the time I was using the restroom. So tired of these managers and employees being rude when a customer is upset for an understandable reason. You could have just said “hey sorry about that” and it would be fine.
- CLCelia LLOct 28, 20251.0Found 3 hairs in my double cheeseburger!!! Absolutely disgusting!!! Didn't go back because we were headed up north.
- RIRomano IrenoOct 25, 20251.0The service was good, but I ran into a problem the manager didn't resolve. I ordered a medium coffee to get a Monopoly sticker. They didn't give me one. The manager said they only give stickers with large coffees. I ordered the coffee through the kiosk, and there was a Monopoly sticker on the medium. If I had known about this in advance, I would have ordered a large with a sticker. I'm dissatisfied.
- TTTaylorOct 23, 20253.0It's McDonald's. But I will say, there's a guy who runs the drive thru window a lot and hes super cool. But this McDonald's always forgets stuff in all the orders we've had, sauce, pies, heck we got a burger from there and it didn't even have a patty on it!🤣
- CHCrystal HarperOct 19, 20251.0This place doesn't care if your food is made correctly and if you call to complain or ask for a refund, the assistant general manager hangs up and locks your number. I tried to complain, they said we arent doing this and hangs up. Blocks my number, I call from my work phone to ask for the managers contact info and get told the same thing and they blocked my work number. My husband tries to call to get some help and they said WE ARENT DOING THIS TODAY!! and hangs up on him and blocks his number. Im not expecting high quality anything from mcdonalds but I am expecting some assistance when they mess up. I will never ever be back and I truly hope more people avoid this location. And that assistant general manager deserves to be fired. Can't complain to corporate because its franchise and cant complain to management because no one cares about anything there but taking your money.
Frequently Asked Questions About McDonald's
What are the regular business hours for McDonald's at 5601 Capitol Blvd, Tumwater, WA?
The regular business hours are from 7:00 AM to 9:00 PM daily, Monday through Sunday.
Does this McDonald's location offer drive-thru service?
Yes, the McDonald's at this location has a drive-thru service available from 5:00 AM to midnight every day.
What are the delivery hours for this McDonald's?
Delivery is available from 6:00 AM to 10:30 PM every day of the week.
How can I order from this McDonald's for delivery or pickup?
You can order online through their delivery URL or use the McDonald's App available on iOS and Android for curbside pickup and no-contact delivery.
What payment methods are accepted at this McDonald's?
They accept American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
Does this McDonald's location offer any rewards or loyalty programs?
Yes, customers can earn points for free food through the MyMcDonald's Rewards program.
What services does this McDonald's offer to customers?
Services include Drive-Thru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and WiFi.
What nearby places can I visit before or after dining at McDonald's at 5601 Capitol Blvd?
Nearby places include Subway for alternative fast food, Tumwater Lanes for bowling entertainment, and La Patrona, a Mexican restaurant and bar.
Are there automotive services near this McDonald's for a quick car check while you enjoy your meal?
Yes, Direct Connection Goodyear On Capitol Blvd, Qual-A-Ty Auto Care, and Dave's Automotive Repair are nearby for tire and auto services.
Can I find health-related services close to this McDonald's location?
Yes, health and wellness services nearby include Action Chiropractic, First Choice Chiropractic, Washington Health Insurance Agency, and BrightStar Care for home health.