Customers reported inconsistent food quality, with some enjoying the cheesesteaks while others found them bland or poorly prepared.
Customer Service
Service quality varied significantly; some customers praised friendly staff, while others experienced rude or inattentive service.
Order Accuracy
Many reviews highlighted issues with order accuracy, including missing items and incorrect modifications.
Pricing
Several customers noted that the prices were high relative to the portion sizes and quality of food.
Cleanliness Concerns
There were complaints regarding cleanliness, particularly about food preparation practices and unsanitary conditions.
HK
Halo Knight55
4 days ago
5.0
My nnickname is Lao ocean, your food taste terrific each summer time I go to the mall. But always notice that u have customer supports issue and the counter and have now less people than it was back in time so I guess we have to use to screen for us now to do it by our sleeves. And your drink always is as the best and have fresh thoughts in your kind kind in the day to relax your mind.
JV
Jacob Villarreal
6 days ago
5.0
Always the best food always taste fresh always the best service
AA
andrew augustin
Nov 16, 2025
2.0
Flavorless meat with cheese whiz on over steamed soggy bun..Line cooks fixing their hair and touching everything without changing gloves. To go order with no napkins.
SP
Savoria Chef Park's
Nov 12, 2025
3.0
뼈가 없는 윙을 한 번 맛봤는데요.
닭날개의 맛이 아니고 닭넓적다리살(chicken tigh)로 만든 것 같은 맛이 나더군요.
맛은 딱히 특별할 것 없는 맛이었습니다.
옆에 파파이스의 치킨이 훨씬 맛있었습니다.
AA
A A
Nov 1, 2025
1.0
This place was terrible. The customer service was rude and unprofessional. They made a mistake with my order and were unwilling to fix it. When I asked for hot sauce, they said it would cost extra—delivered with attitude. Definitely not coming back here!
Frequently Asked Questions About Charleys Cheesesteaks
What are the regular operating hours for Charleys Cheesesteaks at Southcenter Mall?
Charleys Cheesesteaks is open Monday and Tuesday from 11:00 AM to 8:00 PM, Wednesday through Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 7:00 PM.
Does Charleys Cheesesteaks offer delivery services?
No, Charleys Cheesesteaks does not offer delivery services as the delivery hours are marked closed all days.
Is there a drive-through option available at Charleys Cheesesteaks Southcenter location?
No, the drive-through service is not available at this Charleys Cheesesteaks location since all drive-through hours are closed.
Can I place a takeaway order at Charleys Cheesesteaks?
Takeout service is not available at this location as all takeout hours are closed.
What are the pickup hours for orders at Charleys Cheesesteaks?
Pickup service is not offered since pickup hours are closed every day at this location.
What forms of payment does Charleys Cheesesteaks accept?
Charleys Cheesesteaks accepts American Express, Discover, MasterCard, and Visa for payments.
Where is Charleys Cheesesteaks located?
Charleys Cheesesteaks is located at 2600 Southcenter Mall, FC 9, Tukwila, WA 98188, United States.
What nearby shopping centers can I visit while at Charleys Cheesesteaks?
You can visit Westfield Southcenter and Southcenter Shopping Mall, both popular nearby shopping centers with numerous retail and dining options.
Are there any nearby stores where I can shop for clothing or shoes after eating at Charleys Cheesesteaks?
Yes, Vans, Aerie, Garage, Journeys Kidz, Torrid, Buckle, Chacos, and Abercrombie Kids are nearby clothing and shoe stores where you can shop after dining.
What are some nearby food and dessert places around Charleys Cheesesteaks?
Nearby food options include Wetzel's Pretzels for fast food snacks, IJ Sushi Burrito for sushi, Cinnabon for bakery treats, Baskin-Robbins for ice cream, and Homegrown Sustainable Sandwiches for more sandwich choices.