Tonala Mexican Restaurant is owned and operated by the Contreras family, who have been proud owners of Mexican restaurants in the local market for over 26 years. They pride themselves on the unique dishes they offer, including many authentic recipes from Mexico City. You will love their friendly staff…mostly family, who take pride in their service and the care they show for their customers. There is nothing like the experience you will have dining at Tonala Mexican Restaurant in Spanaway and Tacoma.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.