Five Guys

Reviews

• AD

  Alonso Delgado

  Mar 27, 2026
  5.0
  5 guys already has an excellent way of showing that they are one of the kings at making burgers with their amazing way of preparing fries and using fresh ingredients. They never fail at great customer service and its so enjoyable to walk in any burger joint and always hear patties sizzling fresh. Their prices are definitely worth the flavor, specialy the burger size! Cajun fries always make the car smell amazing, I only wish they sold an air freshener for my car with that smell. I rather save some money and go to five guys than to spend it on cheaper mid burgers. Thank you for taking care of my taste buds, for that ... you are now family.
• WB

  Wyatt Brown

  Mar 14, 2026
  5.0
  Closed for maintenance but the guy working came out and said sorry👍
• NN

  Null Null

  Feb 13, 2026
  5.0
  The burger was so good I cried tears of joy, love five guys
• MM

  Mr.Stuart_E76

  Feb 9, 2026
  5.0
  Speedy service. Felt welcoming. The girl that took my order was very helpful when I had questions.
• KK

  Kortney

  Jan 28, 2026
  1.0
  I went to pick up my food from 5 guys. They told me they didn’t have an order for me. I looked and I order at the wrong location. I asked if they could do anything for me. The manager said they would call the Tacoma Store (where I put the order in at the wrong location) and see what they could do. The manager states that they a the Tacoma store agreed that they could make the food at the Puyallup store and I would not have to pay for it again. I agreed to this. After they remade the food the manager said that I would have to repay for the food (not what they said before) and that they would call and have the Tacoma refund my order. (If they would have told me this at the start I would have gone to Tacoma and picked up the original food.) I paid for the order again. Once I paid for it the manager changed her word again and said I would have to call the Tacoma store and ask for a refund. This is multiple times that she lied to me. I called the Tacoma store and they said the would refund it and it would take 3-5 business days to get the refund. It has been 15 days and no refund. I called customer service and talked to Ashley. Tacoma never even put in the refund request. Ashely said she would send a request to the leadership. She was not very helpful and ended up hanging up on me. I would like a refund and to put in formal complaints against the managers at the Puyallup and Tacoma locations. The customer service at both places are far below acceptable.

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