Taco Bell

3.7
1303 reviews

About

Fast Food RestaurantTake Out RestaurantMexican RestaurantBreakfast RestaurantVegetarian Restaurant
Find your nearby Taco Bell at 15611 Pacific Ave in Tacoma. We're serving all your favorite menu items, from classic tacos and burritos, to new favorites like the Crunchwrap Supreme and Cheesy Gordita Crunch. Order ahead online or on the mobile app for pick up at the restaurant or get it delivered.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Taco Bell
15611 Pacific Ave, Tacoma, WA
98444, United States

Hours

Reviews

3.7
1,303 reviews
5 stars
519
4 stars
318
3 stars
204
2 stars
77
1 star
185

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being rude, dismissive, and unhelpful, particularly in the drive-thru and at the counter.

Order Accuracy

Many customers reported issues with incorrect orders, missing items, and staff not confirming orders, leading to frustration.

Cleanliness

Some customers noted that the location was clean, while others experienced unsanitary conditions and poorly maintained facilities.

Food Quality

Feedback on food quality was mixed; while some enjoyed fresh and well-prepared items, others received cold or poorly made food.

Management Issues

Several reviews mentioned ineffective management, with complaints about staff behavior and a lack of accountability for service quality.
  • DS
    Dizzy Scribbles
    Nov 16, 2025
    1.0
    Worst Taco Bell I've ever been too in my life, they couldn't get a simple order right and they argued with me about my complaint, even though it was obvious they screwed up from seeing all the sour cream on my tacos and not just sour cream it was seasoned, no extra cheese or beef like I had requested and the manager "Jasmine" kept running her fingers through my tacos and was expecting me to take them back...by then I had lost my appetite and requested a refund. Terrible experience, never again.
  • KL
    Kotya Le
    Oct 21, 2025
    1.0
    Hello. I want to write about the people who work here on the second shift (a man and a woman). Their behavior towards people is absolutely terrible. I complained about them, but it had no effect. Their management probably enjoys it when their workers humiliate their customers and treat other people's work with disdain. People never do this in America. I'm shocked. How can they not be ashamed?Terrible service. If the boss doesn't take action, I will describe their behavior in detail and complain to the appropriate authorities. Once again: I asked them to be more polite, but they continued to discriminate against me. There was another incident today. They mocked me.
  • AM
    angelina mccoy
    Sep 18, 2025
    1.0
    I came through the drive through on 9/18/25. The cashier who's name is Christina S. Was very rude. I felt rushed when ordering them when I got to the window and had asked if I could remove something from my order and replace it with something else she said I would have to come all the way through drive through again. She got my order complety wrong so I'm glad I ended up wanting to remove something from my order. She proceeded to tell me I was wrong with what I had ordered. She lacked any type of customer service skills!
  • MM
    Maxbassist
    Sep 15, 2025
    2.0
    This taco bell has always been kinda hit or miss but after the renovation it's been terrible. Clearly the workers are rushed too hard because they always seem to charge me for double meat but never give it to me, rush me through my order, and basically bombard you with the food and card so you're left fumbling in front of other cars to take off. Also this was supposed to be a beef chalupa with extra beef there's about a half pound of lettuce and like 3 little pieces of chicken.
  • CL
    Cathy Lam
    Aug 29, 2025
    1.0
    I honestly don’t know what kind of people they’re hiring. Went through the drive-thru on 8/28/25 and the person taking our order was rude. We asked her to repeat the order because there was a mistake, and instead of correcting it, she just cut us off and didn’t fix anything. Completely unacceptable behavior.

Frequently Asked Questions About Taco Bell

What are the drive-through hours for Taco Bell at 15611 Pacific Ave, Tacoma?

The drive-through is open from 7:00 AM to 2:00 AM Monday through Thursday and Sunday, and from 7:00 AM to 4:00 AM on Friday and Saturday.

What payment options are accepted at this Taco Bell location?

This Taco Bell accepts American Express, Cash, Discover, Mastercard, and Visa.