Business Details
About
Fast Food RestaurantRestaurantAmerican RestaurantChicken RestaurantIce Cream ShopHot Dog RestaurantBreakfast RestaurantBurger JointRestaurant Delivery Service
For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Tacoma, WA. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 9810 Pacific Avenue for the ultimate SONIC experience!
Location
Hours
Reviews
3.1
2,490 reviews
5 stars
703
4 stars
462
3 stars
334
2 stars
279
1 star
712
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous customers reported extremely poor service, including long wait times, rude staff, and incorrect orders.
Food Quality
Many reviews mentioned subpar food quality, including cold items, incorrect orders, and food that tasted bad or was poorly prepared.
Cleanliness and Environment
Several customers noted unsanitary conditions and a concerning presence of homeless individuals around the location, affecting their dining experience.
Management Issues
Feedback indicated a lack of competent management, with complaints about unprofessional behavior from staff and inadequate training.
- DRDavid RuthDec 18, 20251.0This place needs to be shutdown!!
- OROliver RamirezDec 12, 20251.0I normally wouldn’t write a review like this, but this was an awful experience. I was delivering through Uber, and the customer informed me that their order had already been reassigned twice. I was the third driver assigned to pick it up and he had placed it an hour ago. The notes stated to use the call system, which was completely fine, so I drove to the stalls. I waited over 20 minutes after pressing the button multiple times before someone finally shouted something incoherent at me. When I asked for clarification, I was ignored again. At that point, I disregarded the notes and went to the drive thru window, where I waited an additional 15 minutes. There was no one in front of me at the ordering speaker. When someone finally responded, they rudely asked, “What do you want?” I politely began explaining that I was there to pick up an order I had been waiting for, but before I could finish my sentence, I was told there were no orders and that it had already been picked up. I understand that mix ups can happen, but the customer had clearly not received their order. This entire situation resulted in me wasting 45 minutes to an hour with no assistance or resolution. This means that the person trying to get food. Waited for almost 2 hours on a very simple order of a burger, drink, and sides. Personally, I have no intention of stepping foot in this place until some substantial changes are made.
- IAIsaac AndersonDec 11, 20251.0Ordered 6 small ice-creams as soon as I pulled up to the window I asked the guy if he had and drink carriers so that it wouldn't spill in my truck he just looked at says yes and continued to quickly pass them through the window and they didn't even bother to put the correct caps on so as I was grabbing them the lids just popped off spilling in my truck then just shut the window waiting for me to just pull off very poor service
- WEWayne “Diesel” EldridgeDec 2, 20252.0Got my order wrong, burger was pretty mid.
- JEJessica EllenNov 20, 20251.0The general manager is incompetent. That’s why the quality of this location is subpar. Honestly things would turn around if they had someone actually leading the store and not coming to work hating their life everyday.