Many customers praised the burgers and fries, highlighting their deliciousness and quality, though some noted inconsistencies in preparation.
Service
Customer service received mixed reviews; while some praised the staff for being friendly and attentive, others reported issues with order accuracy and wait times.
Pricing
Several customers felt the prices were high for the quality of food, with some expressing disappointment over the value received.
Atmosphere
The restaurant's location within a hotel lobby received criticism for its ambiance, with some customers feeling it detracted from the dining experience.
Ordering Experience
The use of kiosks for ordering was noted as inconvenient by some, while others appreciated the efficiency of the system.
NB
Nonya Business
Nov 16, 2025
4.0
The food was ok burgers were a little salty and the bun absolutely sucked. The fries were good and the garlic sauce in the syringe was really good and I would go back for the fries and sauce anytime.
AN
Amy Fish (Nemo)
Nov 11, 2025
5.0
WOW! Hands down....best burger ive had in a long while.....I was pleasantly surprised and beyond satisfied. Everything was amazing! The smash burger secret sauce is sooooo good...has a nice little kick of spicy with a pinch of sweet to.... I recommend everyone try a smash burger here atleast once in there life! 😋
DD
Danny
Nov 8, 2025
1.0
It was a burnt thin hamburger more bun then meat $17.00 smashed burger little lettuce i think i seen tomatoes frys were good but $73.84 with the tip in advance have to give 20% wont be back. No flavors other then burnt crisp meat. $9.00 for on tap beer small plastic cup.🤮
BH
Briana Hill
Nov 8, 2025
5.0
AMAZING! The burgers are absolutely delicious! My husband and I are burger connoisseurs so we’ve had our fair share of good & bad burgers. It was easily one of the best burgers we’ve had. Oh and don’t get me started on the fries. They were hot, crispy, salty, just full of deliciousness. If I keep coming here, my bank account as well as my waist will break!
SD
Sal Dboy
Oct 31, 2025
1.0
I mean here.
While ordering it smelled like a septic tank for some reason. The chicken wings the sauce was 10/10 the wings was just big slimey and fatty. Gross. Burger tasted old and the lettuce had a weird taste. Wasn’t worth the $37 bucks. Save ya money go to Carl’s Jr lmao
Frequently Asked Questions About Secret Burger Kitchen Tacoma Smash Burgers
Where is Secret Burger Kitchen Tacoma Smash Burgers located?
It is located at 8402 South Hosmer Street, Tacoma, WA 98444, USA.
What are the opening hours of Secret Burger Kitchen Tacoma Smash Burgers?
The restaurant is open Monday to Thursday from 6:30 AM to 10:30 PM, Friday and Saturday from 6:30 AM to 1:00 AM, and Sunday from 7:30 AM to 10:30 PM.
How can I place an order for delivery from Secret Burger Kitchen Tacoma Smash Burgers?
You can place a delivery order online at https://order.tryotter.com/s/secret-burger-kitchen-smash-burgers/8402-s-hosmer-st%2C-tacoma%2C-wa-98444%2C-usa/42211131-57da-4a37-8c40-6e8bba6dd172.
What type of cuisine does Secret Burger Kitchen Tacoma Smash Burgers offer?
They specialize in smash burgers and American restaurant cuisine.
What is the phone number to contact Secret Burger Kitchen Tacoma Smash Burgers?
You can contact them by phone at +1 253-507-8653.
Where can I find the menu for Secret Burger Kitchen Tacoma Smash Burgers?
The menu is available on their website at http://secretburgerkitchen.com.
What nearby hotels are close to Secret Burger Kitchen Tacoma Smash Burgers for visitors?
Nearby hotels include Red Lion Hotel Tacoma, Holiday Inn Tacoma Mall, Holiday Inn Express & Suites Tacoma, and Rothem Inn, convenient for visitors to stay near the restaurant.
Are there any entertainment venues near Secret Burger Kitchen Tacoma Smash Burgers?
Yes, the Banquet & Conference Center at Holiday Inn Tacoma and Nate Jackson’s Super Funny Comedy Club are nearby choices for entertainment.
What other dining options are available near Secret Burger Kitchen Tacoma Smash Burgers?
Nearby dining options include Toast To Toast (a bistro), Ichiban Teriyaki (Japanese restaurant), Dickey's Barbecue Pit, and Sweet Rice (Thai restaurant).
Is there a gas station near Secret Burger Kitchen Tacoma Smash Burgers if I am driving?
Yes, both Shell and 76 gas stations are nearby for your convenience if you are driving to the restaurant.