Panera Bread

Reviews

• JK

  Justin Kenneybrew

  Feb 18, 2026
  1.0
  Good God the kitchen is slow. And the people are not trying to catch up.
• MR

  Marjorie Reed

  Feb 16, 2026
  1.0
  There were no cashier's to take my order. I had to use an electric kiosk which I detest! I wanted potato soup and got Mac and cheese barely warm which I had to heat up myself in their microwave. The reason I got the wrong food is because I wasn't accustomed to using a stupid kiosk. In the end my friend also didn't get what she wanted because she wanted a cup of soup and instead got a bowl of soup... stupid kiosk again. We neither ate our food and basically wasted $20 me, and $30 her, and threw it away. I guess Panera isn't a place I will go to anymore. Sad, I used to love Panera, but if they can't have wait people wait on you then what's the use of going?
• DK

  danielle kim

  Jan 30, 2026
  1.0
  Back in November, I placed an order for a family meal that included two kids’ mac and cheese. When I picked up the order, I asked the girl where the mac and cheese was, and she told me it was at the bottom of the bag. When I got home, the kids were hungry and of course, there was no mac and cheese at all. Instead, there was just a cup of soup. I didn’t have time to drive back, since it was way past dinner time (oh I had to wait 20 mins for my order to be done too so they didn’t honor the pick up time either) the kids were extremely disappointed. I called the store immediately, but there was no manager available. They took my number and said someone would call me back. No one ever did. I then submitted an online complaint and received an email asking for my address, with a promise of a refund. That refund or gift card never arrived. I followed up again in December and have heard absolutely nothing since. It has now been over a month of complete silence. This experience was incredibly frustrating and disappointing. I paid for items that were not provided and received no follow-up despite multiple attempts to resolve the issue. I won’t be returning, and this has unfortunately damaged my trust in Panera locations overall. And guess what, this was my first time trying out Panera.
• VH

  Victoria Hammersmith

  Jan 29, 2026
  3.0
  The place was packed. Food took forever to get and then it was just okay. People waiting for their food in the same area where you pick up your food and it was a narrow walkway. Kiosk to order food was not working properly. The two staff that I communicated with were friendly.
• CC

  Chris

  Jan 29, 2026
  1.0
  LAZY!!!! BEYOND LAZY EMPLOYEES UNBELIEVABLE WHY IS ANYBODY KEEP THOSE LAZY PEOPLE EMPLOYED ONLY AFFECTING CUSTOMERS IN A NEGATIVE WAY. Shame on management.

Frequently Asked Questions About Panera Bread