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McDonald's

3.3
(4548 reviews)

Business Details

10417 S Tacoma Way, Tacoma, WA
98499, United States
(253) 581-2264
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
10417 S Tacoma Way, Tacoma, WA
98499, United States

Hours

Reviews

3.3
4,548 reviews
5 stars
1,401
4 stars
944
3 stars
925
2 stars
380
1 star
898

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported issues with incorrect orders, including missing items and wrong modifications.

Cleanliness

Numerous reviews highlighted unsanitary conditions, particularly in the bathrooms and play areas.

Customer Service

Feedback on staff behavior was mixed, with some praising friendly service while others reported rudeness and unprofessionalism.

Wait Times

Customers frequently complained about long wait times in both the drive-thru and for mobile orders.

Food Quality

Several reviews mentioned cold or poorly prepared food, with some expressing disappointment in portion sizes.
  • DH
    Dan H
    Feb 13, 2026
    1.0
    This visit reflects a clear operational and leadership failure at McDonald’s. The drive-thru wait was excessive and unmanaged. After finally receiving our order, items were missing and the soda flavor was incorrect—basic accuracy issues that should never happen, especially after such a long wait. I am attaching a photo of the internal drive-thru performance screen, which shows this location significantly exceeding acceptable service times. This was not a momentary rush or bad luck—it was a sustained breakdown visible in the store’s own metrics When customers are asked to wait far beyond reasonable expectations, the absolute minimum should be receiving the correct and complete order. Using customers to absorb staffing shortages or poor execution is unacceptable. This location requires immediate attention from district leadership. Until there is clear improvement in management, staffing, and order accuracy, I cannot recommend this store to anyone.
  • RE
    ryeanne ewing
    Feb 12, 2026
    1.0
    Open 24hrs? They are closed half the time or at least tell you that and often tell you they are out of half the menu when you try to order (More so they just don't want to make it because it's in the middle of the night) I wouldn't have wasted my break time driving a place to get food if they are going to be closed Even though the hours apparently are 24 hours.
  • CP
    Curtis Pablo
    Jan 29, 2026
    1.0
    I ordered through the app and got the $5 McDouble deal, they put the food in the bag in a way that made it look like everything was there however when I started taking food out, I noticed my nuggets were missing, this is a repeated thing almost every time I order
  • MJ
    Marcel Jones
    Jan 29, 2026
    5.0
    January 28th was my birthday, and I was pretty drunk. I pulled up and ordered a double quarter pounder with cheese.. when I say it was the best, the hottest, and exactly what I deserved for my birthday. I mean that at 2am these people did the best job they could and I’m appreciative… off the 1st dribble. Yall need to acknowledge these workers. I’m about to go to sleep happy because of them. I work at the airport, and they did better than the airport which says a lot… any Exec that sees this you automatically gotta show them love. I’m not joking. I wasn’t incited to post this but by the quality.
  • MB
    Matthew Ballantyne
    Jan 19, 2026
    1.0
    Two times in the past month, I've ordered on the app. This restaurant accepts the order, pings me that it's available, but when I get there they tell me there's some reason why what I ordered isn't actually available. They take my money, but don't refund me. The FAQ in their own app says they aren't supposed to ping that your order is available, unless it actually is. This leads me to believe that some form of fraud is being perpetrated by the management and franchise owner of this location. Fraud, no matter the dollar amount, is a big deal. They need to get this corrected, and stop stealing people's money.

Frequently Asked Questions About McDonald's

What are the operating hours of this McDonald's location in Tacoma, WA?

This McDonald's is open 24 hours a day, 7 days a week, including delivery and drive-thru services.

Does this McDonald's offer delivery and curbside pickup options?

Yes, they offer delivery, curbside pickup, same day delivery, and no contact delivery services.

Brand Certified Facts from McDonald's

McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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