Jimmy John's

3.5
189 reviews

About

Sandwich Restaurant

Location

Jimmy John's
1708 Pacific Ave, Tacoma, WA
98402, United States

Hours

Reviews

3.5
189 reviews
5 stars
75
4 stars
39
3 stars
25
2 stars
11
1 star
39

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on staff is mixed; while some employees are praised for their friendliness and helpfulness, others are reported to be rude or unprofessional.

Order Accuracy

Many customers experienced issues with incorrect orders, leading to frustration and dissatisfaction.

Speed of Service

The restaurant's advertised 'freaky fast' service is inconsistent, with numerous complaints about long wait times for both in-store and delivery orders.

Food Quality

Overall, the food quality is generally well-received, with many customers enjoying the sandwiches, though some reported issues with freshness and preparation.

Pricing

Several reviews mention that the prices are considered high, which affects customer satisfaction.
  • TC
    Tyler Christensen
    Nov 19, 2025
    5.0
    Sub samch.
  • SS
    Shellie Shelton
    Sep 11, 2025
    5.0
    Nicest group of employees. Always friendly. I love the fact they allow me to fill up my hydro bottle with ice. Thank you guys. I'll be in again soon. And the chicken bacon ranch sandwich is my favorite.
  • MG
    Mahana Giltamag
    Jan 31, 2020
    1.0
    i have to give it a star to get my review on. The truth is not HAPPY. my order almost an hour to delivered. I called to follow up and the person that answered said "I told you guys" lunch rush can take up to an hour. First off, I was never told anything like that, what's with the Slogan, Freaky Fast? NOT RIGHT! its not my fault you don't have enough drivers or staff..better yet have a better Slogan and explain in a manner tone! I will NOT order from this location again!!
  • TC
    Ti “T” Ch
    Jun 23, 2016
    1.0
    Made my sandwich with ONIONS instead of lettace "on accident ", it was so sick i didnt want a sandwich so i returned it and they would not refund it despite their mistake and the whole sandwich still present. Rude staff. I liked jimmy johns until this location. Wont be back.