Chipotle Mexican Grill

3.2
464 reviews
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About

Mexican Restaurant
Chipotle Tacoma Mall RELO is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
4301 S Steele St, Tacoma, WA
98409, United States

Hours

Reviews

3.2
464 reviews
5 stars
175
4 stars
71
3 stars
48
2 stars
33
1 star
137

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers generally enjoyed the food, noting it was fresh and flavorful, but there were complaints about portion sizes and inconsistencies in ingredient amounts.

Service Issues

Many reviews highlighted poor customer service, including rude staff, long wait times, and issues with online orders.

Cleanliness

Several customers reported unsanitary conditions in the dining area and food preparation areas, with some mentioning dirty tables and food lines.

Management Concerns

There were multiple complaints regarding management's handling of customer issues, with some customers feeling dismissed or poorly treated.
  • EG
    Elizabeth Gower
    Jan 2, 2026
    5.0
    Very good food.
  • ML
    Miss L
    Dec 26, 2025
    1.0
    DO NOT ORDER ONLINE The burrito was tiny and had maybe 4 pieces of chicken
  • HM
    Hannah McVay
    Dec 19, 2025
    5.0
    BEST EXPERIENCE EVER!! I was having a horribly stressful week and to top it all off I pick up ordered for the wrong location. Instead of me having to drive there even though I was in a rush, the sweetest lady made a new order for me at this location. I am so thankful to her for making my week better. ♥️ I order from here all the time and it’s nice to have them care.
  • MS
    Macie Sweatman
    Dec 18, 2025
    2.0
    How do they run out of stuff so bad. They ran out of chicken before 6pm… And we only had 2 people in front of us in line but it took like 20 minutes to get food.
  • CV
    Christin Varner
    Nov 16, 2025
    1.0
    Very disappointed.. I waited over an hour ordering delivery through the website. The delivery driver gave me the wrong order a different persons name. I gave it back saying that it was incorrect so he said he would be back. Safe to say he didn’t come back. It is just very disappointing there is nothing to mediate the problem. I am very hungry at work now 😞

Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill at Tacoma Mall RELO offer?

Chipotle offers a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads using responsibly sourced, real ingredients without artificial additives.

What are the operating hours of Chipotle Mexican Grill at Tacoma Mall RELO?

The restaurant is open every day from 10:45 AM to 11:00 PM.