Mixed reviews on food quality; some customers enjoyed the taste while others reported issues like blandness, sogginess, and even hair in their food.
Service Speed
Service speed is inconsistent; some customers experienced quick service, while others faced long wait times and order mix-ups.
Customer Service
Customer service experiences vary widely; some staff were praised for being friendly and attentive, while others were criticized for rudeness and lack of assistance.
Pricing
Many customers felt the prices were high for the quality of food received, leading to dissatisfaction.
Cleanliness
Concerns were raised about cleanliness, particularly regarding food preparation and the presence of hair in meals.
AG
Alexander Gellerson
Nov 6, 2025
5.0
Charleys does have the best cheesesteaks,and staff
AB
Avery Bradby
Oct 28, 2025
5.0
Food was good employees were quick and service was great chris and Josh are the best
WM
White Mocha
Oct 26, 2025
5.0
The cashier was really kind and attentive. Her name is Gabriela
GG
Geoff
Oct 20, 2025
2.0
I believe this will be our last time eating at Charley's. The food isn't good enough for the prices. Wife ordered the old school cheese steak and there was hardly any steak and I ordered lemon pepper wing combo and I honestly think we could of made better at home.
AO
Alex O'Donal
Oct 15, 2025
1.0
What a trash place at lunchtime there is only one person nobody's communicating with each other. Nobody knows anything super slow. Tons of people waiting. What a disgusting disgusting team, and the management that this place shame shame shame
Frequently Asked Questions About Charleys Cheesesteaks
What are the regular opening hours for Charleys Cheesesteaks at Tacoma Mall?
Charleys Cheesesteaks is open Monday through Saturday from 10:00 AM to 8:00 PM, and on Sunday from 11:00 AM to 6:00 PM.
Does Charleys Cheesesteaks offer delivery service?
No, Charleys Cheesesteaks does not offer delivery service as their delivery hours show they are closed all week.
Is there a drive-through option available at Charleys Cheesesteaks?
No, the drive-through service is currently not available since all drive-through hours are closed.
Can customers pick up orders at Charleys Cheesesteaks?
No, pickup service is not available because the pickup hours indicate that it is closed every day.
Are takeout options available at Charleys Cheesesteaks?
Takeout options are currently unavailable, as the takeout hours are marked closed throughout the week.
Where is Charleys Cheesesteaks located?
Charleys Cheesesteaks is located at 4502 S. Steels St., #46, Tacoma, WA 98409, USA, inside Tacoma Mall.
What payment methods does Charleys Cheesesteaks accept?
Charleys Cheesesteaks accepts American Express, Discover, MasterCard, and Visa for payment.
What are some food options near Charleys Cheesesteaks in Tacoma Mall?
Nearby food options include Ruby Thai Kitchen for Thai cuisine, MOD Pizza for fast pizza, Sip and Spoon for bubble tea and smoothies, Villa Pizza, and Menchie's Frozen Yogurt for desserts.
Are there any stores near Charleys Cheesesteaks that offer mobile phone services or repairs?
Yes, Cellairis and Cellaxs Phone Repair are nearby stores offering mobile phone sales and repair services at Tacoma Mall.
What are some entertainment or shopping options customers can explore near Charleys Cheesesteaks?
Customers can visit GameStop for video games and toys, JD Sports for shoes and sports gear, Hollister Co. and PacSun for clothing, as well as Styles by Lanaya for beauty services, all located near Charleys Cheesesteaks.