Jimmy John's

3.9

313 reviews

Business Details

Sandwich Restaurant

Jimmy John's

15005 Main St E, Sumner, WA

98390, United States

Monday10:30 AM - 9:00 PM

Tuesday10:30 AM - 9:00 PM

Wednesday10:30 AM - 9:00 PM

Thursday10:30 AM - 9:00 PM

Friday10:30 AM - 9:00 PM

Saturday10:30 AM - 9:00 PM

Sunday10:30 AM - 9:00 PM

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3.9

313 reviews

5 stars

161

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1 star

AI-generated from recent customer reviews

Many customers reported poor service, including rude staff, incorrect orders, and long wait times.

While some customers enjoyed the food, others complained about unsanitary conditions and incorrect sandwich preparations.

Several reviews highlighted a lack of professionalism and engagement from staff, with some customers feeling dismissed or ignored.

There were multiple mentions of cleanliness issues, including hair found in food and dirty conditions.

Customers expressed frustration with delivery times and the inability to place orders due to staff shortages.

SW
Simon Weiss
Dec 10, 2025
5.0
The best pizza in Puyallup very clean place very fresh love this place
FM
Frank M
Dec 5, 2025
1.0
Not likely returning here. Parking is horrible. I called in order 20 minutes ahead, and then still had to wait 10 minutes. I’ve had great experiences at other Jimmy John’s, but wouldn’t recommend this one.
HG
Heather Gauvey
Dec 1, 2025
5.0
I love this place. I love walking around, using the nearby trails, getting brunch, lunch, dinner and drinks. I also love going to Fika.
DL
Dom Lars
Sep 29, 2025
5.0
Despite previous experiences from years ago, but also bad reviews, the two servers around 7, two young men went above and beyond in one of my worst emotional days with service and listening to me. Whoever they were deserve to get some form of promotion for managing the store on their own and being able to relate to strangers which is rare for customer service, this coming from someone who's worked customer service.
ME
Michael Empinado
Aug 30, 2025
2.0
I thought their jjblt without mayo was just a one time problem but it was a recurrence. Just ordered one today and requested extra mayo... Guess what?! Not a single mayo on my jjblt (I ordered previous jjblt from different states and it did not disappoint). I'll go to federal way next time at least everytime we order there it did not disappoint.