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Jimmy John's

3.8
(317 reviews)

Business Details

15005 Main St E, Sumner, WA
98390, United States
(253) 863-9999
https://locations.jimmyjohns.com/wa/sumner/sandwiches-3476.html

About

Sandwich Restaurant

Location

Jimmy John's
15005 Main St E, Sumner, WA
98390, United States

Hours

Reviews

3.8
317 reviews
5 stars
160
4 stars
60
3 stars
25
2 stars
25
1 star
47

What are people saying?

AI-generated from recent customer reviews

Service Issues

Many customers reported slow service, incorrect orders, and rude staff, leading to frustration and dissatisfaction.

Food Quality

Several reviews mentioned inconsistent food quality, including issues with freshness and incorrect sandwich preparations.

Pricing Concerns

Customers expressed that the prices are high for the quality of food received, with complaints about upcharges and overall value.

Positive Experiences

Despite the negative feedback, some customers praised the friendly staff and good food, indicating that experiences can vary.
  • CP
    cameron painter
    5 days ago
    1.0
    My girlfriend went through to pick us up some sandwiches and at checkout she realized the total was $5 more than it should be. The guy who rang up the sandwiches added in a $5 tip himself. Luckily she saw it at the end on the receipt and started asking questions. They credited her back and acted oblivious to it. Make sure you guys check your receipts. Sounds like they're adding whatever they want at the end tip wise
  • MK
    Matthew Knowlton
    Feb 4, 2026
    1.0
    Fast food style sandwich shop. Pretty standard corporate layout. But this place prompts for tip upon purchase. So it unfortunately gets a 1 star. I'd encourage others to also only leave 1 star when businesses require you to go through a tip screen.
  • TS
    Tim Schmidt
    Jan 23, 2026
    1.0
    Very very expensive for extremely mediocre food! Everything is an upcharge! Cheese, a pickle, absolutely ridiculous! Oh added cheese and charged for it, never even asked me if ai wanted cheese!
  • NH
    Nathan Hewa
    Jan 14, 2026
    1.0
    They sent my order out with an Uber delivery driver who ended up stealing my order for themselves and cancelled the delivery. Then the store voided my entire order without contacting me about it and said I would have my money back in 2-3 business days. What a joke.
  • EN
    E N
    Jan 13, 2026
    1.0
    Sumner location is decent. They don’t stuff sandwich enough inside, couple slices of ham and cheese, and charging you $13. Would prefer Jersey Mikes ..

Brand Certified Facts from Jimmy John's

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Certified March 01, 2026Yext Knowledge Graph
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