Food Quality
Customers reported inconsistent food quality, with many experiencing cold, overcooked, or incorrect orders.
Service Speed
Service speed was frequently criticized, with long wait times reported for both drive-thru and mobile orders.
Customer Service
While some staff were noted as friendly, there were numerous complaints about rude interactions and poor communication.
Order Accuracy
Many customers experienced issues with incorrect orders, missing items, and poor handling of complaints.
Overall Experience
Overall, the experience was described as hit or miss, with some customers enjoying their meals while others expressed significant dissatisfaction.