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McDonald's

3.4
(935 reviews)

Business Details

6321 N Monroe St, Spokane, WA
99208, United States
(509) 328-7716
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
6321 N Monroe St, Spokane, WA
99208, United States

Hours

Reviews

3.4
935 reviews
5 stars
330
4 stars
198
3 stars
147
2 stars
82
1 star
178

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers reported inconsistent service quality, with some praising friendly staff while others experienced rudeness and poor communication.

Order Accuracy

Many reviews highlighted frequent issues with order accuracy, including missing items and incorrect orders.

Food Quality

Several customers complained about the quality of food, mentioning cold, undercooked, or stale items.

Cleanliness

The cleanliness of the restaurant and bathrooms was a common concern, with multiple reports of unsanitary conditions.

Management Issues

Reviews indicated dissatisfaction with management, citing rude behavior and lack of effective customer service.
  • SZ
    Samuel Zaagman
    Feb 10, 2026
    5.0
    Great service. They seem to always be short handed but still do a great job.
  • MS
    Michael Smith
    Feb 7, 2026
    2.0
    Customer service is not good, they messed up our order, which happens. However before the employee at the first window closed it, we heard her yell "oh my god" then apologize to the next customer. I am a very patient person, so I was not in a rush. Apparently the person that corrected our order was a manager, and she was not friendly at all, even though it was their fault. I will not go back to this location.
  • KS
    Kellie Schutz
    Jan 23, 2026
    5.0
    The staff at this Mcdonalds are always polite, I've never had a bad experience here. I am surprised at the amount of bad reviews! Thank you to everyone that works at this location, you all are doing a great job, and thank you for always making the food good!
  • CC
    Courtney
    Dec 14, 2025
    1.0
    I’m writing to share feedback about a recent experience at your location, in hopes it can be used for coaching and improving customer service. I am not interested in a refund, coupon or even to single out any specific employee. On Sunday, December 14 around 2:00 PM, I went through the drive-thru to order lunch for three young teenagers. We only came here for the Grinch meals that we just saw advertised for the first time. I saw the Grinch fries on the menu and asked if the Grinch meal was available. The gentleman taking my order responded abruptly that it was not. I then took a moment to ask the teenagers if they still wanted their meals without the socks, as they were disappointed. I continued ordering three meals: two 10-piece nugget meals (one with ranch, one with sweet and sour) and one Big Mac meal, all with the Grinch fries upcharge. Although I was told this was possible, the meals were rung up as separate items instead of meals. I was very tired from working overnight and chose not to question it further to avoid confrontation. I also ordered a large fry for myself and requested extra ranch and sweet and sour with the nugget meals. When I received my order, I noticed the large fry was missing, so I went inside to retrieve it. While waiting, it appeared that several staff members were talking negatively about me, in a way that was very upsetting and while no one acknowledged me for a short time. After leaving, we realized there were only two ranch and two sweet and sour sauces total, which was not enough for all the nuggets and fries. I have over ten years of experience working in food service and understand how stressful the job can be. However, speaking negatively about customers within earshot and providing dismissive service is very disappointing. This was, unfortunately, the worst overall customer service experience I have received at a McDonald’s . Again, I am not looking for anything in return. I simply hope this feedback can be used to help improve customer service and communication moving forward.
  • RR
    Rg Rincon
    Dec 9, 2025
    1.0
    Everytime I come to this mcdonald's they take forever and cant give you and average time on how long, even for a simple meal, the workers are rude and one time one of the workers said I didn't pay when 5 seconds before I handed another worker my card and kept accusing me of not paying till I showed her the receipt that I wrinkled into a ball. But as a (Fast Food Restaurant) people shouldn't have to wait 10 minutes

Frequently Asked Questions About McDonald's

What are the general operating hours for McDonald's at 6321 N Monroe St, Spokane?

McDonald's is open daily. From Monday to Thursday and Sunday, the hours are 5:30 AM to 11:00 PM. On Friday and Saturday, it opens at 6:00 AM and closes at 11:00 PM.

What are the delivery hours for this McDonald's location?

Delivery is available from 6:00 AM to 10:30 PM Monday through Thursday and Sunday. On Friday and Saturday, delivery is available from 6:00 AM to 11:30 PM.

Brand Certified Facts from McDonald's

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Certified March 01, 2026Yext Knowledge Graph
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