Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Customers reported inconsistent service quality, with some praising friendly staff while others experienced rudeness and poor communication.
Order Accuracy
Many reviews highlighted frequent issues with order accuracy, including missing items and incorrect orders.
Food Quality
Several customers complained about the quality of food, mentioning cold, undercooked, or stale items.
Cleanliness
The cleanliness of the restaurant and bathrooms was a common concern, with multiple reports of unsanitary conditions.
Management Issues
Reviews indicated dissatisfaction with management, citing rude behavior and lack of effective customer service.
SZ
Samuel Zaagman
Feb 10, 2026
5.0
Great service. They seem to always be short handed but still do a great job.
MS
Michael Smith
Feb 7, 2026
2.0
Customer service is not good, they messed up our order, which happens. However before the employee at the first window closed it, we heard her yell "oh my god" then apologize to the next customer. I am a very patient person, so I was not in a rush. Apparently the person that corrected our order was a manager, and she was not friendly at all, even though it was their fault. I will not go back to this location.
KS
Kellie Schutz
Jan 23, 2026
5.0
The staff at this Mcdonalds are always polite, I've never had a bad experience here. I am surprised at the amount of bad reviews! Thank you to everyone that works at this location, you all are doing a great job, and thank you for always making the food good!
CC
Courtney
Dec 14, 2025
1.0
I’m writing to share feedback about a recent experience at your location, in hopes it can be used for coaching and improving customer service. I am not interested in a refund, coupon or even to single out any specific employee.
On Sunday, December 14 around 2:00 PM, I went through the drive-thru to order lunch for three young teenagers. We only came here for the Grinch meals that we just saw advertised for the first time. I saw the Grinch fries on the menu and asked if the Grinch meal was available. The gentleman taking my order responded abruptly that it was not. I then took a moment to ask the teenagers if they still wanted their meals without the socks, as they were disappointed.
I continued ordering three meals: two 10-piece nugget meals (one with ranch, one with sweet and sour) and one Big Mac meal, all with the Grinch fries upcharge. Although I was told this was possible, the meals were rung up as separate items instead of meals. I was very tired from working overnight and chose not to question it further to avoid confrontation.
I also ordered a large fry for myself and requested extra ranch and sweet and sour with the nugget meals. When I received my order, I noticed the large fry was missing, so I went inside to retrieve it. While waiting, it appeared that several staff members were talking negatively about me, in a way that was very upsetting and while no one acknowledged me for a short time.
After leaving, we realized there were only two ranch and two sweet and sour sauces total, which was not enough for all the nuggets and fries.
I have over ten years of experience working in food service and understand how stressful the job can be. However, speaking negatively about customers within earshot and providing dismissive service is very disappointing. This was, unfortunately, the worst overall customer service experience I have received at a McDonald’s .
Again, I am not looking for anything in return. I simply hope this feedback can be used to help improve customer service and communication moving forward.
RR
Rg Rincon
Dec 9, 2025
1.0
Everytime I come to this mcdonald's they take forever and cant give you and average time on how long, even for a simple meal, the workers are rude and one time one of the workers said I didn't pay when 5 seconds before I handed another worker my card and kept accusing me of not paying till I showed her the receipt that I wrinkled into a ball. But as a (Fast Food Restaurant) people shouldn't have to wait 10 minutes
What are the general operating hours for McDonald's at 6321 N Monroe St, Spokane?
McDonald's is open daily. From Monday to Thursday and Sunday, the hours are 5:30 AM to 11:00 PM. On Friday and Saturday, it opens at 6:00 AM and closes at 11:00 PM.
What are the delivery hours for this McDonald's location?
Delivery is available from 6:00 AM to 10:30 PM Monday through Thursday and Sunday. On Friday and Saturday, delivery is available from 6:00 AM to 11:30 PM.
Does this McDonald's location have a drive-thru and what are its hours?
Yes, this McDonald's has a drive-thru open daily from 5:30 AM to 11:00 PM except on Fridays and Saturdays when it stays open until midnight.
What payment methods are accepted at McDonald's 6321 N Monroe St?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
Can customers order McDonald's delivery or curbside pickup?
Yes, McDonald's offers delivery, curbside pickup, same-day delivery, and no-contact delivery services at this location.
How can I order McDonald's food online or via a mobile app?
You can order online at https://mcdonalds.order.online/business/-5579 or use the McDonald's app available on the Apple App Store and Google Play Store.
What nearby places can I visit before or after dining at McDonald's on N Monroe St?
Nearby you can visit the Rosewood Post Office for postal services, enjoy a coffee break at Dutch Bros Coffee, or check out The Swinging Doors for American food and drinks.
Is there a nearby fitness center near McDonald's on N Monroe St?
Yes, Fitness Northwest is a nearby gym where you can work out before or after your meal.
Are there any nearby community services or activities close to McDonald's?
Yes, the Francis Avenue Community Center nearby offers community services and educational programs. Also, Lil Venoms Volleyball Spokane provides youth sports activities close by.
Where can I find nearby coffee shops other than McDonald's on N Monroe St?
Dutch Bros Coffee and Starbucks are nearby coffee shops where you can enjoy specialty coffee and tea.
Brand Certified Facts from McDonald's
This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
Address
Categories
Geo coordinates
Legal business name
Hours of operation
Phone number
Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: