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McDonald's

3.7
(2062 reviews)

Business Details

15 S Havana St, Spokane, WA
99202, United States
(509) 535-0877
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
15 S Havana St, Spokane, WA
99202, United States

Hours

Reviews

3.7
2,062 reviews
5 stars
751
4 stars
509
3 stars
406
2 stars
155
1 star
241

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer service experiences vary widely, with some staff being friendly and helpful while others are reported as rude and inattentive.

Food Quality

Food quality is inconsistent, with reports of cold or poorly prepared items, leading to customer dissatisfaction.

Order Accuracy

There are frequent issues with order accuracy, including missing items and incorrect modifications.

Cleanliness

The cleanliness of the location has been criticized, with reports of dirty dining areas and unsanitary conditions.

Management Issues

Management practices have been called into question, with complaints about poor customer service training and staff management.
  • DS
    Douglas Sunderland
    Feb 2, 2026
    5.0
    Amazing staff, super friendly!
  • DN
    Doan Nguyen
    Jan 26, 2026
    1.0
    its take supper long time for order and i been wait 30min for take my food. so terrible never come again
  • JB
    Jakob Bafus
    Jan 15, 2026
    1.0
    Cold fries, Luke warm fish filet I understand I ordered after the lobby closed 30 minutes before closing but this is completely unacceptable as a former employee of McDonald's I'm disappointed. Also the pricing is ridiculous a double fish fillet, a large fry and large sprite should not be 30 dollars plus tax
  • CR
    Cierra Robinson
    Jan 11, 2026
    4.0
    Anytime I order the pies strawberries and cream at the store they're never on hand they have to put them down. They take twelve minutes or so, why can't you guys just have a couple on hand you sell them so much. They always have apple on hand i'm sorry's like the least favourite of mine and my children's. And I feel like when you pre order online through the app.They should be able to see the order before the person arrives.So that way, if they don't have it ready.They can at least prep it and get it ready.
  • AS
    Alex Sokol
    Jan 8, 2026
    1.0
    I have been going here for 5 years or so at this point. Been good, until today. I ate about 60% of a spicy chicken sandwich, which had a terrible chewy texture. I drove back and the manager Preston patronized me when I asked if I can get another one due to the quality, stating I at over 85% so it’s too bad. If you have quality issues don’t attempt to ask for replacement.

Brand Certified Facts from McDonald's

This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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