Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.4
915 reviews
5 stars
301
4 stars
197
3 stars
158
2 stars
86
1 star
173
What are people saying?
AI-generated from recent customer reviews
Order Accuracy
Many customers reported frequent issues with incorrect orders and missing items, leading to frustration.
Food Quality
Feedback indicated inconsistent food quality, with complaints about cold, soggy fries and burnt burgers.
Customer Service
Several reviews highlighted poor customer service, particularly from management, with instances of rudeness and lack of accountability.
Cleanliness
While some customers noted cleanliness in the restaurant, others reported unsanitary conditions and issues with the dining area.
Speed of Service
Service speed varied, with some customers experiencing long wait times, especially during busy hours.
- JPJazmine PayneNov 6, 20251.0Not me waiting outside the drive thru to order for a long period of time this morning at 6:05am to nobody saying anything. I looked at the hours online they were open. I said hello maybe 5x with no response. Finally I pulled up to the window to a middle aged larger man making himself a coffee (nobody was in the drive thru or inside) when I waved like hellooo (still being very polite) he just smirked & continued on. Didn't open the windows to say anything or to acknowledge if they were open or not. SUPER weird & was not helped at all & had to leave. What a waste of time!!!
- BBBoxOfGrahamsOct 31, 20252.0I live close to here so this is the McDonald's I frequent often, but if you have the extra 5 minutes PLEASE go to the one up the hill on regal. There's one thing this McDonald's blows my mind to do every single time no matter the time of day breakfast, lunch or dinner and that is to offer you a hot bag but somehow ice cold food, the fries are always soggy and old. the burgers are always cold but taste burnt, the drinks they don't even fill full. When it comes to breakfast my go to is the burritos but those are always cold on the inside and the cheese is always crusty. The restaurant on regal once in a blue moon has any of these issues so if you have the time. GO THERE
- EBEZ BZOct 12, 20255.0This McDonald's location rocks the food out and nails the quality food aspects consistently. The Crew is always upbeat and greets me with enthusiasm.. I recommend this location to everyone.
- COClash OfclansOct 10, 20251.0Had an awful experience with the night crew. Order was inaccurate. Manager was not nice, and handled our situation terribly.
- CDCasandra DonnallyOct 10, 20251.0Abigail (Swing Manager) Drops the ball again…. We visited this location on September 21 and had missing food items in our order. After speaking with Abigail (Swing Manager), we were assured that a meal coupon would be sent out that week as a way to make things right. It’s now October 10, and we still haven’t received any reimbursement for the $10 worth of missing food. Unfortunately, this isn’t the first time this has happened — it’s the fourth. The repeated lack of follow-through and accountability is disappointing. The reviews don’t lie — this location clearly struggles with management. It’s time for someone in leadership, including the owner, to step up and take responsibility for the quality of service customers receive.
Frequently Asked Questions About McDonald's
What are the regular opening hours for this McDonald's location?
This McDonald's is open daily from 5:30 AM to 11:00 PM, except Friday and Saturday when it opens at 6:00 AM.
When is the drive-through service available at this McDonald's?
The drive-through is open Monday to Thursday and Sunday from 5:30 AM to midnight, Friday and Saturday from 6:00 AM to 1:00 AM.
Can I order food for delivery from this McDonald's?
Yes, delivery service is available daily from 6:00 AM to 11:30 PM.
What delivery services does this McDonald's offer?
It offers curbside pickup, delivery, same-day delivery, and no-contact delivery options.
Where can I place an online order for this McDonald's?
You can order online at https://mcdonalds.order.online/business/-5579 or via the McDonald's app available on the Apple App Store and Google Play Store.
What payment methods are accepted at this McDonald's?
They accept American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
Does this McDonald's have a drive-through facility?
Yes, this location has a drive-through service.
What nearby eateries can I visit along with McDonald's?
Nearby you can find China South and Chef Lu's Asian Bistro for Chinese and Asian cuisine, as well as KFC for fast food chicken options.
Are there any nearby places where I can shop or get services after visiting McDonald's?
Yes, you can visit NW Beauty Supply & Salon, The Urban Canine pet store, or Miller's Hardware for various shopping and services.
Which nearby places can help me with banking or health needs when visiting this McDonald's?
Nearby Wells Fargo Bank and ATM provide banking services, while Rite Aid pharmacy and Providence ExpressCare Lincoln Heights Urgent Care offer health services.