McDonald's

3.4
1773 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
9305 N Newport Highway, Spokane, WA
99212, United States

Hours

Reviews

3.4
1,773 reviews
5 stars
577
4 stars
391
3 stars
323
2 stars
158
1 star
324

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with several mentioning a lack of basic customer service skills.

Order Accuracy

Numerous reviews highlighted issues with incorrect orders, missing items, and food not being prepared as requested.

Food Quality

Customers frequently complained about cold, stale, or poorly prepared food, with some describing it as unappetizing.

Cleanliness

The cleanliness of the restaurant was often criticized, with reports of dirty tables and unsanitary conditions.

Long Wait Times

Several reviews noted excessively long wait times both in the drive-thru and lobby, contributing to a frustrating experience.
  • LS
    Lorilei Sue
    3 days ago
    5.0
    The customer service at this location is superb. The night crew is amazing, especially the manager. She truly is the epitome of good customer service.
  • RB
    Ray B
    Nov 14, 2025
    1.0
    I ordered one combo and a chicken sandwich... total cost $26, McDonald's has lost touch with reality charging that much... their shake machine was not working, big shock there... That staff was really unfriendly and very passive aggressive... Why is it so hard to get the sauce in the center of the sandwich instead of the side where it all falls out... garbage service... This location should be shutdown... and the managers bared from working again...
  • TV
    Ted VanDyke
    Nov 10, 2025
    1.0
    Not sure what constitutes open 24 hrs anymore. Drive through and dining room locked up at 3 am, despite their sign being on, and Google saying they’re open 24 hrs.. Maybe update your google info. Get it together…
  • WB
    Wyatt bellew
    Nov 5, 2025
    1.0
    Can't even place a order they are open and have cars in the drive through sat there for 5 minutes with no response okay guess I'll go to wendys!
  • SK
    Stacey Kruger
    Nov 1, 2025
    1.0
    Mobile order and I was given my food but waited for 10 mins for my drink and mcflurry..I had to go back around the drive thru to get them!! Then 4 blocks away I reach for the cheeseburger in my happy meal and there isn't one so I gad to go all the way back🤬

Frequently Asked Questions About McDonald's

What are the regular operating hours for this McDonald's location?

This McDonald's is open 24 hours every day of the week.

Does this McDonald's offer delivery services?

Yes, delivery is available 24/7 with options including curbside pickup, delivery, same-day delivery, and no-contact delivery.