Many customers reported slow service and delivery times, often exceeding the expected timeframe.
Food Quality
While some customers praised the freshness and taste of the sandwiches, others complained about stale bread and incorrect orders.
Customer Service
Feedback on customer service was mixed, with some praising friendly staff while others reported rude or unhelpful interactions.
Order Accuracy
Several customers experienced issues with incorrect orders, leading to frustration and disappointment.
KH
Kyle H.
Feb 6, 2026
3.0
I purposely ordered ahead for a quick easy grab on my way out of town. The time frame on my order was 10:30-10:45. So much for that I waited 20 minutes in the shop and got it at 10:50 after 3 people walked in and placed orders in person and got their sandwiches before me. Wish i wouldn’t have tipped and just showed up to order. What a waste of time. Freaky fast is apparently no longer their motto.
TD
The Idiot Dostoevsky
Jan 5, 2026
5.0
I really like this Jimmy John's it's in a good location and they have good sandwiches here I always get the East Coast Italian. but you can't go wrong with the gargantuan they give you lots of meat on it. that's my cousin's favorite he really likes it. My girlfriend doesn't like their bread for some reason I think their breads good though. and I like Jimmy John's a lot better than Subway. there staff is always friendly and courteous and outgoing and helpful and etc. The most memorable part of my experience is the delicious sandwiches they have it makes me always want to come back and they're very feeling and you can get a big one for under 20 bucks.
RS
Robert Sneed
Dec 12, 2025
3.0
I normally have really good experiences with JJ’s but not sure what happened this time. I had two sandwiches and one was good, but this came right out the packaging like this. I did take it back and they remade it as well as comp me a side. I’ll probably be back, it was just disappointing after a long day.
LS
Lucy Stover
Dec 10, 2025
3.0
i’m allergic to avacado but i love the veggie #6 so i get it without and 7/10 times they always put extra avacado spread on so it’s literally like a waste of 11 dollars but the food is really good when they don’t make the food with avacado
LT
Livy Torres
Nov 8, 2025
2.0
They have messed up our last two orders. I didn’t say anything the first time because it was online and whatever, things happen but then it happened again when I ordered in store. I didn’t know till I got home so I called to see if I could get a partial refund. 3 sandwiches plus tip cost me $50 (that alone is insane). No refund. She offered to remake them but I would’ve had to go back and pick them up or put a credit on my account. Honestly I probably won’t be back so a credit means nothing. So frustrating. For that kind of money I’d rather just support local restaurants.
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