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Brand Certified

Chipotle Mexican Grill

3.2
(241 reviews)

About

Mexican Restaurant
Chipotle Airway Heights is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
9926 West Sunset Highway, Spokane, WA
99224, United States

Hours

Reviews

3.2
241 reviews
5 stars
88
4 stars
37
3 stars
25
2 stars
20
1 star
71

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being rude, unhelpful, and lacking basic customer service skills.

Food Quality

Many customers reported issues with food quality, including cold food, stale ingredients, and unsatisfactory portion sizes.

Cleanliness

Several reviews mentioned the restaurant's cleanliness issues, with dirty tables, floors, and food preparation areas.

Ingredient Availability

Customers frequently noted that the restaurant was out of key ingredients, impacting their orders and overall experience.

Management Issues

There were complaints about management's lack of responsiveness to customer concerns and poor handling of staff training.
  • DD
    Denee Dye
    Feb 26, 2026
    5.0
    Fastly prepared very beautiful dish for how quickly it was made ... Impressive .. nice friendly crew even late night for a door dash order ... Keep up the good work guys 💪
  • RE
    Raina Edwards
    Feb 13, 2026
    1.0
    Had a really bad experience here. Was quoted by an employee a certain price for an add on, then a manager came in (Carmen) and interjected at the register, negating that price and told me it was triple the add on price I was quoted. When I mentioned that she should honor what i was quoted as a one time courtesy as good measure to retain my family's business she asked me, "so you don't want it now?" And I answered that, yes, I'll still take it but just as a good manager you should give it to me for the original price quoted and then I'll know for next time that its not the regular cost, but it would be good for business. She, again asked me if I still wanted it. With a plain, blank stare. It was not a very good way to earn business, nor very managerial. She said she was the GM which surprised me and my husband that Chipotle would like that kind of customer service for their company. Needless to say, we won't be going back to that store.
  • UR
    User Resu
    Feb 1, 2026
    5.0
    Their barbacoa bowls are so good , but when l ask for guac and you say its extra and l say ok, l expect you to give fill up my bowl w extra guac not just a scopeful.
  • JJ
    Jay
    Jan 18, 2026
    1.0
    Came here at 7pm. 3 hours before close and they didnt have half of the items and didnt say anything until they were halfway through making the burrito. We're rude when you ask if there is anymore in the back. What's the point of being a burrito place if you dont have cheese, lettuce or beans. 3 hours before close
  • JF
    Jason Fingers
    Jan 9, 2026
    1.0
    I went there for lunch. They had zero brown rice zero black beans and zero fajita veggies. The girl making burritos was explaining to me that they just got done with lunch rush but yet they had lots of chicken, steak and Sofrito’s. She just stood there looking at me like I was inconveniencing her, spoke to the manager and told her I understand you guys got done with the lunch rush, but nobody noticed that you were low on all these items and didn’t realize it? she said well it will be 10 or more minutes until those items will be ready. I said well I don’t have that kind of time I need to get going. Is there any way I can get a voucher for a free meal since there is none of the items that I want other than chicken that’s already prepared. She said no all the employees working there are early 20s and have zero customer service experience and think that a civil conversation with some constructive criticism is being hostile so I was asked to leave, and as I was leaving, they were all smiling just the most completely unprofessional place I have been to in the last 10 years. that’s what happens these days with this new generation zero work ethic and poor mannersI got online and got the customer service number spoke to somebody and they’re supposed to be contacting me to further talk to me about this experience and I can’t wait. Even though I never got my meal the food is always a 4.

Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill in Airway Heights offer?

Chipotle Mexican Grill offers a customizable menu including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients without artificial colors, flavors, or preservatives.

What are the operating hours for Chipotle Mexican Grill at 9926 West Sunset Highway?

This Chipotle location is open daily from 10:45 AM to 11:00 PM.

Brand Certified Facts from Chipotle Mexican Grill

This information is certified by Chipotle Mexican Grill and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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