Chipotle Mexican Grill

Reviews

• KS

  Kaycie Spindor

  3 days ago
  2.0
  The service was horrible. There was only one employee working the line, handling both in-store customers and to-go orders, while I could clearly see six employees in the back doing nothing to help. The poor guy on the line repeatedly called out for assistance, but no one came. He was clearly overwhelmed, trying to manage a busy line and to-go orders at the same time, and management completely left him stranded. He had a great attitude though! This wasn’t his fault at all — it was a total failure in staffing and leadership. Customers were frustrated, the wait was unreasonable, and one employee was expected to carry the entire store. Very disappointing experience.
• KS

  Kristen Smith

  Jan 4, 2026
  1.0
  Heading to five guys were they actually have what they say they're selling. Horrible business only one out of 10 visits I actually walked out with food. They never have half of the ingredients. Don't waste your time on Chipotle. Lost a customer for life that eats out daily. It's like this at every Chipotle in Spokane and airway heights. This place is a wasted trip. You won't get what you went for. Also the prices are not the same at every site. For a twenty dollar meal I expect you to have the ingredients. Total waste of time. These guys obviously love getting bad reviews for their service or they would actually have the ingredients that they say they do.
• SP

  Siena Pascua

  Jan 3, 2026
  1.0
  We ordered on the app and today we waited 15-20min after our order was supposed to be ready. Last time we ordered we waited 45min past our pickup time. Today I ordered a chicken bowl and there was NO chicken in my bowl. It already sucks to wait a bit for food to be done and then on top of that for there to be no chicken is very disappointing. My husband also mentions every time he has gone in there to pick up his order, none of the employees acknowledge him or ask what he’s waiting for. They don’t even make eye contact. For these reasons we will not be going to this location anymore.
• PP

  Pavan Patel

  Dec 16, 2025
  1.0
  I’ve ordered twice from the Chipotle at 930 N Division St, Spokane, WA 99202, and both times I’ve had issues. The first time, I paid extra to add chips to my order, but when I arrived for pickup, I saw they weren’t included. When I asked about it, the staff said they’d run out of chips and suggested I contact customer care for a refund. I didn’t call since it was just $2, but it still shouldn’t have happened. The second time, when I picked up my order and opened it back at my hotel, I found the portion size was only about half of what it should have been. I was extremely disappointed. I believe this happened because, during December 12–14, 2025, there was a national-level chess tournament nearby, and the store was overloaded with orders. It seems they reduced portions to keep up with demand, which is unacceptable. I didn’t expect this kind of service from Chipotle, and I’m truly disappointed with my experience at this location.
• KB

  koby brown

  Dec 9, 2025
  1.0
  I wish I had read the reviews and gone to Qdoba. It was a Tuesday night during finals, and I wanted a quick filling and healthier meal. I got to the restaurant and the line was almost out the door (and before you think the line was full of people, students like me, who wanted a quick easy and healthy bite during finals, there were only two other students in line). I waited for almost 20 minutes to get my food, and when I finally ordered, I asked for chicken. They were out of chicken, and just about every other meat. I had to get something more expensive and that I didn’t like nearly as much. I explained that I had been waiting for a long time and that I didn’t want pork, I wanted chicken, and asked if I could be charged for the cheaper price. The manager told me no. Then they asked if I wanted white rice or brown rice, which was a stupid question because they were out of white rice and only had brown rice. Next, they asked me if pinto beans were OK, they were not, but that was all they had. The employees were nice enough, but this place is really poorly managed. A bunch of the staff just seemed to be standing around, probably because their manager didn’t have anything for them to do. Anything other than make chicken, rice, or black beans. They don’t think ahead or prioritize customers. It would have at least been nice to know they were out of literally everything before I got to the front and had to come up with a new order with 15 people waiting behind me. I recommend going somewhere else. Oh, and I forgot to mention, the parking situation was a nightmare. And to be fair, by the time I got up there, they were making chicken and rice.

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