Chipotle Mexican Grill

3.0
494 reviews
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About

Mexican Restaurant
Chipotle Spokane Valley is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
209 N Sullivan Rd, Spokane Valley, WA
99037, United States

Hours

Reviews

3.0
494 reviews
5 stars
177
4 stars
56
3 stars
32
2 stars
46
1 star
183

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with reports of rude staff and inadequate management.

Food Quality

Mixed feedback on food quality, with some customers praising the taste while others reported cold, poorly prepared, or incorrect orders.

Portion Sizes

Many customers expressed dissatisfaction with portion sizes, noting they were often small or inconsistent.

Cleanliness

Several reviews mentioned the restaurant's cleanliness issues, including dirty tables and unsanitary conditions.

Management Issues

Frequent complaints about management practices, including lack of staff training and poor handling of customer complaints.
  • AS
    Andy Sroufe
    Nov 15, 2025
    1.0
    Went here tonight and the place was in absolute shambles. Out of guac, brown rice, white rice, cheese, lettuce can't make this up. They had PILES 3 feet high of dirty pans on the table behind the counter, every flat surface in the place had cheese, lettuce, whatever on it like nothing had been wiped down in hours. Where you pay was absolutely covered in sauce, queso and various toppings that had fallen off other people's food that no one had bothered to clean up. By the time I got home with the 2 bowls I got for my family I felt like it would be irresponsible to eat them from that dirty of a place. I can't imagine their hot food was hot and cold food cold. Anyway, were out $20+ but I know we won't get food poisoning from that pit.
  • SD
    Shane Dean
    Nov 14, 2025
    1.0
    Food about as good as any other Chipotle, sometimes a little inconsistent. Usually fairly clean here. Have had my order be wrong here a lot. And a couple of the employees here are just surly as hell. Consistently. Like so many places lately, inside decor is basically corporate cafeteria. I like Chipotle food, but between the mistakes in my order and the rudeness of a few employees here, I have quit going.
  • TK
    telos Kiss
    Nov 11, 2025
    1.0
    I asked the staff if they were serving free meal for vets on Veterans day and she replied yes. Then the cashier told me its buy one get one free... I lost 20 minutes in line for nothing. Not cool chipotle.
  • AS
    alec sandoval-castor
    Oct 30, 2025
    1.0
    I came in at 10 on October 29th, only to be met with cold, old food, the meat was cold, the rice was cold, the guac was freezing and it all looked like it had been sat out for hours. It was my first time trying Chipotle too, definitely won't try it again. Extremely disappointed!
  • DB
    D’Angelo Blodgett
    Oct 27, 2025
    5.0
    Always a 10/10 experience. I order a minimum like 3 times a week and each time food is great💯 I also order chipotlelane and my food is always ready and the workers always very nice even gave me some extra chips, that day was long and stressful and that small act made a huge difference. Keep up the awesome work and the window workers especially deserve a raise for their work. Will always be coming back

Frequently Asked Questions About Chipotle Mexican Grill

What kind of food does Chipotle Mexican Grill in Spokane Valley offer?

Chipotle offers a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, real ingredients.

What are the operating hours for Chipotle Mexican Grill on a typical day?

Chipotle is open daily from 10:45 AM to 11:00 PM.