Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Customers frequently reported long wait times, especially in the drive-thru, with some waiting over 30 minutes for their orders.
Order Accuracy
Many reviews highlighted issues with incorrect orders, missing items, and poor attention to detail in fulfilling requests.
Food Quality
Numerous complaints were made about cold, stale, or poorly prepared food, including issues with fries and sandwiches.
Staff Attitude
Several customers noted rude or unprofessional behavior from staff, contributing to a negative dining experience.
Cleanliness
The restaurant was often described as dirty, with specific mentions of filthy restrooms and unclean dining areas.
LC
Lexi C
Nov 3, 2025
1.0
This is the assistant manager and she is VERY rude. During breakfast she will choose to not accept ORDERS from customers even though it is McDonald’s policy to continue taking orders for breakfast until 11am on weekends !
She had us waiting for over 20 min & stated she was not accepting our order because she simply just was not going to make it.
She then proceeded to talk crap when I asked to speak to someone higher than her because that is not professional at all and I myself is in management.
The general management understand that hey man we were waiting from 10:40 am for our breakfast and it is not our fault that when customers walk in they are like walking ghost. Not helped or greeted by the employees. But you’ll stand there and just wait. And wait. Even though your like hey excuse me.
He went to make things right which pissed her even more off. She then proceeded to say “well this isn’t my money it’s McDonald’s. It’s not coming out of my pocket” and “well you weren’t the only one not getting your breakfast. We weren’t accepting orders there’s no pattys.”
(The whole patty holder and other breakfast condiments were full !) we seen the employee open to “check”. Smh.
Tell me why he made my 6 mc muffins 2 mc griddles and 6 hash brown's in no time.
I really felt like she was being racist. Even the man standing beside me felt the same & we were not together.
That really goes to show. People can be nasty. She really wanted attention so I’ll give it to her.
Thank you for the worst customer service at McDonald’s ever !
I really wish reviews allowed videos so I can post the one of her taking smack the whole time with her back faces towards me.
VM
Valerie Martinez
Oct 26, 2025
2.0
Every time I mobile order from McDonald's it's an absolute headache! This time was no different. The employees always act as if your bothering them. 15 mins later I finally get my coffees which are barely warm and stale.
AW
Anthony J Weber
Oct 23, 2025
4.0
This McDonalds is always fast. Might be the fastest in the area. Even with a line full of cars I've never waited more than 5 minutes for my order.
YS
Yuko Soliz
Oct 18, 2025
1.0
Updating for below:
Ordered from here again a couple nights ago, despite the issues from before. I know, dumb dumb mistake lol.
So I ordered a spice mcchicken meal, large with a milkshake, and a buffalo bacon chicken sandwich, and an oreo mcflurry.
The fries were cold, and stale, tasted like they had been sitting around for an hour, so I had to throw them out. Milkshake was wonderful. Mcflurry had a few sprinkles of oreos on the top but that was it, I paid for a mcflurry, and got a normal ice cream with a few crumbs that were not mixed in at all.
Now for the serious issue with the order-
Both of the chicken patties had clearly been cross contaminated, because the spicy one made my tongue and lips go numb which was odd because I had eaten them before, on top of that it was mostly ligament and unedible.
The buffalo chicken sandwich was soft, and easy to eat, but it also after a few bites made my tongue and lips go numb. So I only got a few bites of both sandwiches, and then had to throw them out to avoid getting sick...... $32 for a large shake, and an ice cream that was meant to be a mcflurry.
I hope the day crew puts in more time, and effort when preparing food, as compared to the night crew.
First Review:
Have ordered from here twice in the last week. Both times I have been given the oldest, nastiest, soggy fries. The last three times I have eaten here, it has made me so sick, and gave my son food poisoning.
Yes I know McDonalds is not great food, thus why I have not touched it in ten years, until 2 weeks ago. Now I remember why lol.
Don’t eat here, go somewhere else.
IM
IanWen Moore
Oct 11, 2025
1.0
Drive through is horrendously slow, orders are incorrect about a third of the time. If you go inside to get it corrected the staff will do their level best to pretend you aren’t there. There is another McDonald’s a few miles north of this location that is light years better.
What are the operating hours of McDonald's in Spanaway, WA?
McDonald's in Spanaway, WA is open 24 hours a day, 7 days a week.
Does this McDonald's location have a drive-through service?
Yes, this McDonald's offers drive-through service 24/7.
Can I order McDonald's for delivery from this location?
Yes, McDonald's offers delivery services all day, every day.
What types of pickup and delivery services does this McDonald's provide?
They provide curbside pickup, delivery, same day delivery, and no-contact delivery options.
Which payment methods are accepted at this McDonald's?
They accept American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, and Visa.
How can I place an order for McDonald's online or via mobile app?
You can order through the McDonald's app available on Apple App Store and Google Play, or use their online ordering links.
What is the address and main contact number for McDonald's in Spanaway?
The address is 20315 Mountain Hwy E, Spanaway, WA 98387. The main phone number is +1 253-847-3392.
What nearby gas stations can I visit when coming to McDonald's at 20315 Mountain Hwy E?
Nearby gas stations include 76 Gas Station Spanaway, Shell, and Mountain Highway Chevron 0, which are convenient for fueling up before or after your McDonald's visit.
Are there any nearby restaurants or coffee shops near McDonald's in Spanaway for dining options?
Yes, nearby dining options include Denny's for American breakfast and brunch, and Starbucks for coffee and snacks, both close to McDonald's.
What local retail or service stores are near the McDonald's location that customers might visit?
Nearby retail and service stores include Walmart Spanaway for shopping, AT&T Store for mobile needs, and FedEx Office Print & Ship Center for shipping and printing services.