Dairy Queen Grill & Chill

Reviews

• LL

  Latoya

  Nov 26, 2025
  1.0
  So I’ve been here a few times and this is the last. They wouldn’t allow me a refund this time for an ice cream that tasted gross. The fudge sundae tasted like ice cream with marshmallows and the guy wouldn’t refund it. Maybe something wrong with the machine. Then the last time my doubled dipped cone leaked all around the edges (not summer time) I couldn’t enjoy eating it. I never have this problem at the Kitsap or Belfair location. It’s starting to get expensive also. I paid $5.95 for a mini blizzard
• JJ

  Jersey James

  Oct 12, 2025
  5.0
  Great service the food is delicious I'm beyond happy with them
• AP

  Anna Mae Pierce-Murray

  Aug 29, 2025
  3.0
  The burgers are bomb.com.
• DM

  DR Molder

  Aug 25, 2025
  2.0
  I ordered through Uber Eats. I understand that the Uber driver was at fault for showing up late. He even apologized. Uber even refunded my money. I contacted the Silverdale DQ and let them know my order was late and melted. Before I could ask to reorder my order like the driver suggested, I was abruptly interrupted. The person on the phone said "Thats Uber's problem not ours!!!" Then as I questioned her statement, I was met with the phone disconnecting. I recalled the number. And asked the person if I could speak to the manager. She said I am the manager. I like DQ but, if this person is how this business wants to be represented then, I guess I will find another place to get ice cream.
• ER

  Emily Rhoades

  Aug 14, 2025
  1.0
  I truly never leave reviews unless they are positive in nature, because I am a big believer in giving people the benefit of the doubt on their bad days, but I couldn’t go without leaving this review. I am truly saddened to say that this afternoon, I received the most rude service I have ever received in my entire life on such a sensitive and hard day. I pulled up to the drive thru and was greeted kindly with a “hey welcome to Dairy Queen, order whenever you’re ready” I said thank you and proceeded to order a chocolate dipped cone for my son who just had surgery this morning and requested Dairy Queen as soon as he was feeling better and ready to eat. After ordering the cone, the woman responded, very rudely, “what size?” I responded, “oh, I’m sorry, I didn’t realize there were different sized cones, I’ll get a small. And can I get it upside down in a cup, please?” She responded, “you want a vanilla and chocolate dipped cone upside down in cups?” I said, “not a plain vanilla, just the chocolate dipped please.” I thought maybe she interpreted that I asked for a vanilla and a chocolate dipped, because that’s how she spoke it back to me. She responded in the most disgusting tone, “uhh, that’s what I JUST said.” In shock, I just said “okay.” And as I was about to order something for my daughter, she cut me off by continuing in her nasty tone “pull up for your total.” Instead of continuing to interact with this person, I decided to just pull up and pay for the cone and go elsewhere for ice cream for the rest of my family. I pulled forward, paid for the cone, and then drove over to Wendy’s where I was met with amazing service and ordered ice cream for the rest of my family. Positive attitudes and kindness go a LONG way in the service industry. I can understand miscommunication can be frustrating, but the tone of our voice and the way we communicate has the power to change the course of someone’s whole day in a positive or negative manner. Our interactions with people, matter. After such a long stressful day with my 6 year old son having surgery, and all he wanted was Dairy Queen, and then to be met with such rudeness and such a negative experience, made me sick to my stomach. You never know what anyone is going through. You should always choose kindness. I hope that person sees this and changes how they speak to people coming through their drive thru. I will never return to this Dairy Queen location again.

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