Buffalo Wild Wings

Reviews

• HC

  Hannah Coy

  1 day ago
  1.0
  I hate to leave a bad review but it's not the first time we've left this restaurant upset with the service. We've been here twice in the past few months and we were "lucky" enough to get the same server Tia each time. Her service alone will make us not come back. I am a very understanding person and I understand this restaurant gets busy and I don't mind waiting as long as the food is good and the service matches. That is not what we got both times we came here from our server Tia. On this particular night we came here because we had a gift card from Christmas and the restaurant sent out a big promotional email for free items all month long. With this we were drawn in to dine here and we invited friends. We waited an hour and 20 minutes to be seated. Again I understand they were busy and we were a party of 7, that turned into a party of 5 before we sat down because the other two people couldn't wait any longer. We were not excited to get the same server as last time. We went to put our order in and asked to put in the free item from their promo since we were spending well over the minium requirement. Our server proceeded to tell us it's over and doesn't work and that the promo that said it started in two days on 1/12 (free delivery) was already in effect. She also said it didn't work for another customer so it wouldn't apply to us and proceeded to try to explain the promotion she didn't understand to us is a very confusing way. None of what she said made sense so we asked for a manager to come over and explain it to us. He came over was very nice explained the promo to us and his server. He informed us as long as we put our phone numbers in at check out and we had the rewards account before the specific promo date started we'd get the free item. We put in the additional items with our server which was just two plates of 10 boneless wings for two couples at the table. We eventually asked for the check and our server asked us to write our phone numbers down for the promo. She brought us back our receipts that were not itemized just the final cost that she charged us. It looked a bit high so we asked for our original receipt back to see if the promo was taken off. This took about 15-20 minutes for the server and manager to get reprinted for both couples. By this time our server had disappeared not to be seen again. We realized the checks were wrong and the promo items were not taken off. We went to the host desk to ask for the manager to fix this. Both managers graciously did. And I give them both props because both men were very nice and apologetic. I asked if the promo just didn't go through or if our phone numbers were not entered. He informed us our phone numbers were not entered. It makes me wonder how many customers were excited about this promotion that she shot down.. I'm really not sure if she forgot or she didn't want the promo to go through because she initially told us it wouldn't work. It felt like she thought we wouldn't notice either way. We were all very frustrated at this point with this server again. We got to this restaurant at 5:45pm and ended up leaving at 9:00pm missing out on additional plans that night after waiting so long to be seated, get our check, and then get our check fixed. This is not an experience that makes me want to come back and every person in my group agreed. Without going into too much detail on Tia's service, It feels like this server does not like her job or her customers.
• MG

  Ms Grace

  Dec 14, 2025
  3.0
  Service was kinda and it seemed like it shouldn't have taken more than 20 minutes for food when there was only maybe 15% of tables taken. Wait staff could have been more attentive. Host was grouchy when I asked for a booth to sit in. Boneless wings were overcooked, salad wilted but the other food was quite good (regular wings, pretzels, and cheese curds, strawberry lemonade).
• LM

  Lilly Madden

  Dec 13, 2025
  4.0
  The service was great, but the hostess seemed kinda lazy that night and I definitely should've been seated before the party of 12.
• MH

  Mark Howarth

  Nov 24, 2025
  5.0
  Watched the game, ate the food, drank tea. It was all good.
• HA

  Hannah Ander

  Nov 15, 2025
  4.0
  We come here with our boy so he can play in the mall play area/arcade while we wait for the food. Service is sometimes slow when it gets busy. But today we had a great experience with Ciara. She was very attentive and friendly. Thank you!

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