Customer service is often praised for being friendly and polite, but there are numerous complaints about slow service and incorrect orders.
Food Quality
While many customers enjoy the ice cream and blizzards, there are consistent reports of food being served cold, poorly prepared, or not as expected.
Cleanliness
Several reviews mention unsanitary conditions, particularly in the dining area and bathrooms, which detracts from the overall experience.
Atmosphere
The nostalgic music and family-friendly environment are appreciated, but some customers find the atmosphere lacking due to cleanliness and service issues.
SC
Sweetpea Channy
Dec 20, 2025
5.0
Always friendly, always Johnny Cash playing, outside area to sit in summer with a little steam to view. The drive thru is the most crazy thing about it but always hot food, great service, and of course the ice cream!!
LL
Lindsey Lou
Dec 13, 2025
5.0
Gotta love the old DQ. Nothing like that soft serve covered or mixed up with your favorite toppings. The Shelton DQ has exceptional service, especially for a made to order establishment. Staff is polite, friendly and always remembers to flip the blizzard.
LM
Lena Moore
Sep 29, 2025
5.0
Great staff and of course, the ice cream never disappoints.
SW
Sparks williams
Sep 10, 2025
5.0
Lots of scary looking people outside. But also a strong police presence. I love all ice cream related everything tho…
JC
Jesse Carman
Sep 9, 2025
5.0
Pretty standard DQ! I rated it based on my expectations for a Dairy Queen, not how it compares to a 3-Star Michelin restaurant.
It is located at 223 N 1st St, Shelton, WA 98584-3548, United States.
What are the opening hours of Dairy Queen Grill & Chill?
The location is open Monday to Thursday and Sunday from 11:00 AM to 9:00 PM, and on Friday and Saturday from 11:00 AM to 10:00 PM. It is closed on major holidays such as Thanksgiving, Christmas Eve, Christmas Day, and New Year's Day, with reduced hours on New Year's Eve.
Does Dairy Queen Grill & Chill offer drive-thru and outdoor seating?
Yes, this location offers a drive-thru and outdoor seating along with indoor seating and amenities like WiFi, booster seats, and wheelchair accessibility.
How can I place an order for pickup at the Shelton Dairy Queen Grill & Chill?
You can place a pickup order online at https://www.dairyqueen.com/en-us/order/pickup/n/16764/.
Is Dairy Queen Grill & Chill in Shelton family-friendly and good for kids?
Yes, it is family-friendly with amenities such as high chairs, booster seats, restrooms, and is welcoming to children.
Are there any nearby restaurants I can visit before or after dining at Dairy Queen Grill & Chill?
Yes, nearby dining options include Domino's Pizza, Hua's Restaurant, Happy Garden Chinese Restaurant, Sisters Restaurant, and 123 Chinese Restaurant.
What local shops or services are near Dairy Queen Grill & Chill for additional errands?
Nearby you can find The Candle, Book & Bean (gift shop and bookstore), Dan Dan Locksmith Man, Flowers by Joseph, Shelton Laundry, and Mottet Fine Jewelry for various shopping needs.
Are there any nearby parks or public places near Dairy Queen in Shelton?
Yes, Post Office Park is a nearby public plaza and park where visitors can relax before or after their meal.
Does Dairy Queen Grill & Chill participate in any mobile rewards or app deals?
Yes, you can download the Dairy Queen app for exclusive deals and mobile ordering rewards.