Diedrich Espresso Sedro Woolley Moore St

Reviews

• KP

  Kalena Parent

  6 days ago
  1.0
  I’m writing to share feedback on my recent visit to your espresso stand heading out of town on Highway 20. Unfortunately, this experience fell significantly below my expectations, both in terms of product quality and customer service. Firstly, the product I received did not meet standard quality expectations. The espresso was poorly prepared, tasted burnt, and lacked the consistency that is typical for this type of beverage. Secondly, the service was unsatisfactory. Staff appeared disengaged and unprofessional, and my concerns regarding the product were not addressed in a courteous or helpful manner. I believe constructive feedback is essential to business improvement, which is why I am bringing these issues to your attention. I hope you will take this as an opportunity to reassess your service standards and quality control processes. Thank you for your time.
• GB

  Grace Bogoni

  Nov 17, 2025
  1.0
  I’ve been a regular customer for years at Diedrich Espresso and have always appreciated the baristas who make the experience welcoming. Recently, though, I’ve been really disappointed in how the management seems to handle their staff. Even without going into details, I think it’s important to say this: how a business treats its employees directly impacts its customers. Baristas are the face of the shop, they’re the people we interact with every day. They’re the first faces we see in the morning, and their energy and consistency are what keep customers coming back. When management doesn’t value or support them, it affects the entire atmosphere. Losing good ones without professional transparency or acknowledgment changes the atmosphere significantly. What feels especially frustrating is seeing the lack of any real response to customer concerns. It comes across as dismissive rather than addressing the issue professionally. I truly believe in supporting local business, but part of that is expecting fair and respectful treatment of the workers who keep the place running. I hope the management takes this feedback seriously and prioritizes communication, respect, and accountability going forward.
• TJ

  Tricia Johnson

  Nov 17, 2025
  1.0
  I’m extremely disappointed with how this coffee stand treated my family member, who had been a dedicated employee. She always showed up on time, worked hard, and genuinely cared about the customers. Unfortunately, she was let go without any clear explanation or communication. It was hurtful and unprofessional, and it left our whole family feeling frustrated and confused. No one deserves to be treated that way, especially when they’ve given their best. We will not be returning, and I hope the owners take a serious look at how they treat their staff moving forward.
• NR

  N Richardson

  Nov 16, 2025
  1.0
  I would frequently visit this stand and say hi to my favorite barista, she put care into her work and was always kind. I was extremely dissapointed to hear that she was fired for no good reason at all. I previously had no complaints about the establishment. Now the quality is lacking, the current baristas don't live up, the food always comes cold, and overall the charm is completely gone. Never coming here again.
• HW

  Heidi Winters

  Nov 15, 2025
  1.0
  My family and I have been loyal customers for years, but after seeing how my sister was treated as an employee there, we will not be returning. She experienced bullying and poor treatment for weeks, and despite her strong work ethic and great rapport with customers, she was suddenly let go without a fair explanation. I reached out privately to management, but my email was ignored. It’s clear employee well-being isn’t a priority, and that’s not a business I can support.

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